Karim Soliman
I’m Karim Soliman, an AI Trainer and LLM Evaluator with experience rating and ranking model responses against strict rubrics, writing prompts and ideal answers, and fact-checking outputs to flag hallucinations and…
About
I’m Karim Soliman, an AI Trainer and LLM Evaluator with experience rating and ranking model responses against strict rubrics, writing prompts and ideal answers, and fact-checking outputs to flag hallucinations and unsupported claims. I also support Trust & Safety work, implement guardrails (including PII redaction and format enforcement), and analyze JSON/API payloads to ensure responses meet project policy and quality standards.
Beyond AI evaluation, I bring hands-on L1/L2 support experience across Microsoft Intune and Entra ID, including troubleshooting authentication and Conditional Access issues for global enterprises, writing RCA/action plans and knowledge base articles, and maintaining strong customer satisfaction. I’m comfortable working across English and Arabic projects and collaborating remotely or hybrid while adapting quickly to high-volume, policy-driven environments.
- 4 years' experience
- Joined October 2026
Skills· 11
Languages
- ArabicFluent
- EnglishAdvanced
- FrenchIntermediate
Industry experience
- Software & Internet
- Professional Services
- Gaming
- Telecommunications
- Education
Work experience· 7 roles
Triage EU Data Act (EUDA) data requests for Volkswagen Group and CARIAD, tracking each case in Jira. Handle the majority of shift ticket volume, including incidents related to 400+ ticket data delivery cases, ensuring timely processing and accurate escalation where needed.
Answer Xbox customer questions as a freelance support specialist, assisting users with product and service inquiries in a customer-facing environment.
Owned Intune and Entra ID escalations for 30+ global enterprises after promotion to Premier tier within six months. Diagnosed 100+ authentication and Conditional Access issues using log analysis and troubleshooting through tools such as Fiddler and Postman. Produced action plans, root cause analyses, and knowledge base articles; maintained 4.85/5.0 CSAT and led on complex shift cases.
Education
Certifications and awards· 6
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