Customer-focused professional with over ten years of experience in customer-facing work, operations, and creative project development. Founder and manager of a service-based business since 2019, combining hands-on customer communication with the design, implementation, and scaling of complex experiences. Known for translating creative ideas into structured, repeatable systems, training teams to run them independently, and maintaining high-quality execution in fast-paced environments. Reliable, adaptable, and comfortable working remotely and asynchronously with strong ownership and accountability.…

Stefanos Karpetis

Customer-focused professional with over ten years of experience in customer-facing work, operations, and creative project development. Founder and manager of a service-based business since 2019, combining hands-on customer communication with the design, implementation, and scaling of complex experiences. Known for translating creative ideas into structured, repeatable systems, training teams to run them independently, and maintaining high-quality execution in fast-paced environments. Reliable, adaptable, and comfortable working remotely and asynchronously with strong ownership and accountability.…

Available to hire

Customer-focused professional with over ten years of experience in customer-facing work, operations, and creative project development. Founder and manager of a service-based business since 2019, combining hands-on customer communication with the design, implementation, and scaling of complex experiences. Known for translating creative ideas into structured, repeatable systems, training teams to run them independently, and maintaining high-quality execution in fast-paced environments. Reliable, adaptable, and comfortable working remotely and asynchronously with strong ownership and accountability.

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Language

Greek, Modern
Fluent
English
Fluent

Work Experience

Owner & Operations Manager at Amnesia Alive Escape Rooms
January 1, 2019 - Present
Daily communication with customers via phone, email, and social platforms; resolution of inquiries, complaints, cancellations, and booking issues; scheduling, reservations, payments, and operational coordination; hiring, training, and supervising staff; organizing workflows and internal processes; balancing customer satisfaction with operational requirements.
Musician / Performer at AIDA Cruises / Carnival Corporation / Self-employed
January 1, 2012 - Present
Professional performance for international audiences; adaptation to diverse cultures and communication styles; strong reliability, punctuality, and teamwork; independent management of schedules and professional commitments.

Education

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Qualifications

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Industry Experience

Media & Entertainment, Travel & Hospitality, Professional Services