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Observability-focused engineer with ~9 years across customer-facing operations and platform enablement. Hands-on with Kubernetes, Terraform/Helm, and Prometheus/Grafana/OpenTelemetry to improve signal quality, incident response, and delivery workflows. Comfortable with Linux, networking, and databases, and with writing Python/Bash automation. Known for clear documentation, collaborative troubleshooting, and steadily expanding SRE responsibilities (SLI/SLO design, alerting, runbooks, and upgrades).…Observability-focused engineer with ~9 years across customer-facing operations and platform enablement. Hands-on with Kubernetes, Terraform/Helm, and Prometheus/Grafana/OpenTelemetry to improve signal quality, incident response, and delivery workflows. Comfortable with Linux, networking, and databases, and with writing Python/Bash automation. Known for clear documentation, collaborative troubleshooting, and steadily expanding SRE responsibilities (SLI/SLO design, alerting, runbooks, and upgrades).

Karthikeyan Ganapathy Sundaram

DevOps Developer, Programmer, Web Developer, +2

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Observability-focused engineer with ~9 years across customer-facing operations and platform enablement. Hands-on with Kubernetes, Terraform/Helm, and Prometheus/Grafana/OpenTelemetry to improve signal quality, incident response, and delivery workflows. Comfortable with Linux, networking, and databases, and with writing Python/Bash automation. Known for clear documentation, collaborative troubleshooting, and steadily expanding SRE responsibilities (SLI/SLO design, alerting, runbooks, and upgrades).…Observability-focused engineer with ~9 years across customer-facing operations and platform enablement. Hands-on with Kubernetes, Terraform/Helm, and Prometheus/Grafana/OpenTelemetry to improve signal quality, incident response, and delivery workflows. Comfortable with Linux, networking, and databases, and with writing Python/Bash automation. Known for clear documentation, collaborative troubleshooting, and steadily expanding SRE responsibilities (SLI/SLO design, alerting, runbooks, and upgrades).

Available to hire

Observability-focused engineer with ~9 years across customer-facing operations and platform
enablement. Hands-on with Kubernetes, Terraform/Helm, and
Prometheus/Grafana/OpenTelemetry to improve signal quality, incident response, and delivery
workflows. Comfortable with Linux, networking, and databases, and with writing Python/Bash
automation. Known for clear documentation, collaborative troubleshooting, and steadily expanding
SRE responsibilities (SLI/SLO design, alerting, runbooks, and upgrades).

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Tech Engineer II - SRE at Exotel

June 1, 2024 - October 21, 2025

Helped operate company monitoring/alerting with Prometheus/Grafana and ELK, improving time-to-detect and time-to-resolve for recurring incidents.

Tech Engineer I at Exotel

September 1, 2021 - October 21, 2025

Triaged high-volume customer issues and production incidents; scaled CSAT through clear updates and follow-through. Documented recurring fixes (runbooks/KBs) and supported AWS resources with Terraform; performed configuration via Ansible; collaborated with platform team on rollout and validation.

System Engineer at IBM

August 1, 2019 - October 21, 2025

Performed root-cause investigations on escalations in SLA; prepared corrective actions to prevent reoccurrences. Wrote shell automation for routine monitoring and operational checks; maintained accurate system documentation.