I am a client-focused operations and support professional with experience across diverse retail and service environments, delivering high-quality customer support through phone, email, and digital channels. I have a strong ability to manage high-volume workflows, coordinate documentation, and maintain accurate CRM systems in fast-paced settings, including within a law firm and a digital media and technology business. Additionally, I bring value as an AI-enabled digital specialist, with hands-on experience in automation, social media management, and process optimisation for small businesses. I am recognised for my reliability, clear communication, and ability to enhance service efficiency while maintaining a consistently positive client experience.…

Kartik Sekhri

I am a client-focused operations and support professional with experience across diverse retail and service environments, delivering high-quality customer support through phone, email, and digital channels. I have a strong ability to manage high-volume workflows, coordinate documentation, and maintain accurate CRM systems in fast-paced settings, including within a law firm and a digital media and technology business. Additionally, I bring value as an AI-enabled digital specialist, with hands-on experience in automation, social media management, and process optimisation for small businesses. I am recognised for my reliability, clear communication, and ability to enhance service efficiency while maintaining a consistently positive client experience.…

Available to hire

I am a client-focused operations and support professional with experience across diverse retail and service environments, delivering high-quality customer support through phone, email, and digital channels. I have a strong ability to manage high-volume workflows, coordinate documentation, and maintain accurate CRM systems in fast-paced settings, including within a law firm and a digital media and technology business. Additionally, I bring value as an AI-enabled digital specialist, with hands-on experience in automation, social media management, and process optimisation for small businesses. I am recognised for my reliability, clear communication, and ability to enhance service efficiency while maintaining a consistently positive client experience.

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Work Experience

Administrative Assistant & Digital Systems Support at Ladhar Legal
January 1, 2025 - Present
Reduced administrative delays by implementing AI enabled systems for document collection, organisation and tracking processes. Maintained near 100% CRM accuracy, improving case visibility and coordination. Improved response times by creating automations for email handling and follow-up systems.
Social Media Executive & AI Automation Specialist at Skill Bridge Careers
January 1, 2024 - Present
Designed and executed multi-channel campaigns across Facebook and Instagram, improving client engagement and reach. Supported small businesses with digital execution, improving lead generation and response efficiency.
Automotive Service Technician at Oil Changers
January 1, 2023 - January 1, 2024
Serviced 10–15 vehicles per shift, maintaining high efficiency and quality standards. Communicated technical findings to customers and ensured adherence to safety and operational procedures.
Bulk Food Merchandiser at ProLife Foods
January 1, 2022 - December 31, 2022
Independently managed merchandising across multiple locations with 100% on-time completion. Improved product presentation and stock accuracy.

Education

New Zealand Diploma in Engineering (Level 6) at WelTec (Wellington Institute of Technology)
January 1, 2021 - January 1, 2024
Automotive Engineering Trade Course at Whitireia / WelTec
January 1, 2022 - January 1, 2023
New Zealand Diploma in Engineering (Level 6) at WelTec (Wellington Institute of Technology)
January 1, 2022 - January 1, 2024
Automotive Engineering Trade Course at Whitireia / WelTec
January 1, 2022 - January 1, 2023

Qualifications

NCEA Levels 1 & 2 (Merit Endorsement)
January 1, 2021 - January 1, 2022

Industry Experience

Professional Services, Media & Entertainment
    paper MotoAI – AI Motorcycle Assistant

    Built and deployed an AI-powered web application focused on enhancing the motorcycle riding experience.

    MotoAI explores how AI can be used to assist riders through real-time interaction, intelligent responses, and practical use cases tailored to motorcyclists.

    The project demonstrates my ability to take an idea from concept to a live product, combining AI tools with frontend development and deployment.

    This is still in beta stage were I am expanding database for all motorcycles sold in NZ using ai and then using my own AI to find information from the offical user manuals to answer 100% correct answers for applied model. As a back up it uses Gemini to answer all questions not available in official database I am building.
    https://www.twine.net/signin

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