Kashif Bashir

Led high-volume last-mile operations across hub activities including receiving, put-away, picking, dispatch, returns, workforce coordination, and performance tracking for 70+ drivers and 5,000+ shipments per day (peaks ~7,000). Improved cash-on-delivery collections from ~70% to 95% through stronger driver accountability and daily cash reconciliation. Opened the Al Rass hub, developed SOPs, supported recruitment and onboarding, and worked toward operational launch targets. Used KPI analysis and root-cause investigations to identify bottlenecks, prioritize corrective actions, and improve delivery performance. Built Excel-based reporting and automation tools for operational visibility and reduced manual reporting time by ~40% across 15+ daily metrics, enabling same-day corrective action. Redesigned staff scheduling and workflows to improve throughput and reduce delays, while applying ISOH/O SH safety practices with 18+ months reported without a lost-time safety incident.

Led drivers and warehouse staff across operational locations, coordinating daily delivery activities and workforce deployment. Investigated inbound and outbound bottlenecks, adjusted route sequencing, and contributed to a reported 22% reduction in delivery delays. Improved workforce utilization by 18% while supporting a 15% volume increase with the same headcount. Created SOPs and training materials to reduce new courier onboarding time.

Managed daily cash-on-delivery intake and handled 200+ transactions per day while maintaining accurate cash records. Implemented tracking and variance-control procedures that reduced cash and inventory discrepancies by a reported 30%. Prepared daily financial reconciliations and inventory reports to support operational controls.