I am a results-driven professional with extensive experience in operations, logistics, and data management across multiple industries. My skills in customer service, team leadership, and process optimization have enabled me to enhance efficiency and customer experience consistently. I am adept at leveraging analytical skills and technology to improve workflows and service delivery. I thrive in dynamic environments where I can utilize my strong communication and project coordination abilities.…

JEAN-CLAUDE

I am a results-driven professional with extensive experience in operations, logistics, and data management across multiple industries. My skills in customer service, team leadership, and process optimization have enabled me to enhance efficiency and customer experience consistently. I am adept at leveraging analytical skills and technology to improve workflows and service delivery. I thrive in dynamic environments where I can utilize my strong communication and project coordination abilities.…

Available to hire

I am a results-driven professional with extensive experience in operations, logistics, and data management across multiple industries. My skills in customer service, team leadership, and process optimization have enabled me to enhance efficiency and customer experience consistently. I am adept at leveraging analytical skills and technology to improve workflows and service delivery. I thrive in dynamic environments where I can utilize my strong communication and project coordination abilities.

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Language

French
Fluent
English
Fluent
Lingala
Fluent
Swahili
Fluent

Work Experience

Associate Import/Export Analyst at Medtronic B.V.
October 1, 2023 - Present
Process import/export orders in ERP (SAP) systems to ensure compliance and efficiency. Provide expert support in logistics, ensuring timely and accurate order fulfilment. Optimize customer experience through proactive problem-solving and communication.
Operations Coordinator Europe at Numidia B.V.
January 1, 2023 - September 1, 2023
Managed end-to-end processing of orders, ensuring compliance with customer, supplier, and country-specific regulations. Maintained exceptional order management and customer satisfaction. Resolved minor non-conformities and claims effectively.
Lead Associate at TransUnion
November 1, 2021 - October 1, 2022
Supervised daily operations and team performance. Provided coaching and performance management for team members. Led departmental initiatives to improve efficiency and service delivery. Conducted quality assessments and analysis to enhance process efficiency. Developed solutions for operational challenges and improved workflows.
Manager, EMEA Language Specialists at IHS Markit
January 1, 2021 - July 1, 2021
Led a team of 11 analysts, implementing content initiatives and improving service delivery. Enhanced operational processes through strategic decision-making.
Associate Manager, Data Transformation at IHS Markit
August 1, 2019 - January 1, 2021
Managed data transformation initiatives, ensuring accuracy and efficiency in data processing. Led decision-making efforts to enhance service quality.
Data & Research Team Leader at IHS Markit
May 1, 2015 - August 1, 2018
Supervised 15 analysts, overseeing workload distribution and project execution.
Data & Research Analyst at IHS Markit
December 1, 2013 - November 1, 2015
Conducted global data analysis, ensuring accuracy and integrity in investor research.

Education

Bachelor of Commerce (Hons) in Economics at Protestant University of Congo
January 1, 2010 - January 1, 2012

Qualifications

Add your qualifications or awards here.

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