Supported physicians with patient intake, vitals, and electronic health record updates (EHR). Managed scheduling, patient follow-up, and insurance verification both in person and remotely. Coordinated administrative communication between patients, labs, and pharmacy staff. Maintained HIPAA confidentiality and clinic guidelines.

Customer Service Representative / Call Center Staff at Regional Call Center

December 31, 2019 - October 24, 2025

Handled 50+ calls daily assisting customers with billing, orders, and account inquiries. Documented interactions accurately within CRM systems such as Salesforce and Zendesk. Provided troubleshooting assistance and follow-up to ensure customer satisfaction. Recognized for excellent attendance and top customer satisfaction scores.

Floral Assistant / Customer Care Associate at Community Florist

December 31, 2016 - October 24, 2025

Processed online and phone orders, arranged deliveries, and managed inventory. Designed and assembled floral arrangements according to client specifications. Assisted in bookkeeping and daily data entry of invoices and order logs.

Entry-Level Data Entry Clerk (Remote) at Freelance / Contract Projects

January 1, 2023 - Present

Entered and verified customer, invoice, and scheduling data into cloud-based systems. Maintained accuracy and met daily quotas for entry and report submissions. Performed online research, document uploads, and file management tasks.