Keely is a dedicated and empathetic customer service professional with over four years of experience supporting customers across retail, technology, and education sectors. She loves creating positive, human-centered interactions and resolving complex issues with clarity across diverse cultures. With a background in English and Psychology, strong interpersonal skills, and proven adaptability in international environments, she is seeking to contribute her customer experience expertise to a dynamic company where she can grow, collaborate, and make a meaningful impact. In addition to teaching English and supporting digital content projects, Keely is passionate about leveraging communication and cross-cultural awareness to deliver exceptional service and engaging content across channels.

Keely Lydon

Keely is a dedicated and empathetic customer service professional with over four years of experience supporting customers across retail, technology, and education sectors. She loves creating positive, human-centered interactions and resolving complex issues with clarity across diverse cultures. With a background in English and Psychology, strong interpersonal skills, and proven adaptability in international environments, she is seeking to contribute her customer experience expertise to a dynamic company where she can grow, collaborate, and make a meaningful impact. In addition to teaching English and supporting digital content projects, Keely is passionate about leveraging communication and cross-cultural awareness to deliver exceptional service and engaging content across channels.

Available to hire

Keely is a dedicated and empathetic customer service professional with over four years of experience supporting customers across retail, technology, and education sectors. She loves creating positive, human-centered interactions and resolving complex issues with clarity across diverse cultures. With a background in English and Psychology, strong interpersonal skills, and proven adaptability in international environments, she is seeking to contribute her customer experience expertise to a dynamic company where she can grow, collaborate, and make a meaningful impact.

In addition to teaching English and supporting digital content projects, Keely is passionate about leveraging communication and cross-cultural awareness to deliver exceptional service and engaging content across channels.

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Language

English
Fluent

Work Experience

Generative AI Annotator at Covalen
January 1, 2024 - October 27, 2025
Classified and analyzed 200+ articles daily across multiple domains; wrote psychology-related responses and training data to enhance AI understanding and quality; collaborated with teams on content projects weekly.
English Language Teacher at Emerald English
January 1, 2024 - Present
Designed and delivered engaging English lessons for diverse learners; prepared IELTS exam prep materials; adapted teaching methods for individual learning styles; built cross-cultural communication skills.
Head Office Customer Service at Smyth's Toys
September 1, 2023 - October 27, 2025
Managed high-volume customer support via phone and email; consistently ranked in the top three agents for satisfaction; resolved complex queries; supported CRM and ticketing processes and order tracking.
Social Media + Front of House at Palas Cinema, Galway
November 1, 2021 - October 27, 2025
Promoted cinema and bar through engaging social media content; increased engagement by 80%; managed in-person and online customer relations; handled front-of-house duties and ensured service quality.

Education

Add your educational history here.

Qualifications

Bachelor's Degree in English and Psychology
January 11, 2030 - May 1, 2019
TEFL Certification - 150-hour certificate
January 11, 2030 - October 27, 2025
TEFL Certification - 150-hour
January 11, 2030 - October 27, 2025

Industry Experience

Education, Retail, Media & Entertainment, Non-Profit Organization, Professional Services