Available to hire
AI Data Reviewer and Content Evaluation Specialist with experience in AI response evaluation, quality analysis, multilingual language review, and workflow-based assessment tasks. Skilled in identifying accuracy, clarity, usability, and evidence-based reasoning across AI-generated content and software interfaces.
Strong background in communication, critical thinking, CRM tools, and structured review processes, with experience working across customer-facing, editorial, and operational environments. Fluent in English and Hindi, with additional proficiency in Urdu.
Language
English
Fluent
Urdu
Fluent
Hindi
Fluent
French
Intermediate
Arabic
Beginner
Work Experience
Probationary Officer at Federal Bank
July 1, 2024 - January 31, 2025Reviewed and validated customer documentation to ensure regulatory compliance and transaction accuracy. Coordinated with credit, operations, and service teams to track and resolve process delays affecting customer experience. Managed multiple high-priority service requests while maintaining precision in system updates and reporting.
Customer Support Specialist
July 1, 2024 - January 31, 2025Managed 80-100 daily customer cases across voice, chat, email, and CRM channels, ensuring timely resolution of queries related to consultations, payments, documentation, and platform navigation. Maintained high accuracy in CRM documentation, case updates, and service records; supported platform quality checks; coordinated with product, engineering, and operations teams to communicate system maps, usability challenges, and improvement opportunities. Conducted proactive follow-ups with customers to confirm resolution effectiveness and improve overall experience metrics. Contributed to process documentation and standardization efforts to enhance escalation handling and operational execution.
AI Evaluation Expert & QA Analyst at OneForma
May 1, 2025 - PresentWorked on AI training, evaluation, and quality assurance projects involving AI-generated responses, audio assessment, multilingual content review, and structured data analysis. Evaluated and compared model outputs based on accuracy, clarity, relevance, tone, and instruction adherence while identifying inconsistencies and factual errors using evidence-based reasoning. Conducted audio evaluations for speech clarity, pronunciation, fluency, and transcription alignment across diverse datasets. Reviewed screenshots, workflows, and UI-based tasks to interpret user actions and assess interface behavior accurately. Maintained high attention to detail and compliance with project guidelines while meeting productivity and quality benchmarks in remote, fast-paced environments. Utilized strong analytical, communication, and critical-thinking skills to support AI model improvement and enhance overall user experience across multilingual and conversational AI systems.
Education
Master of Business Administration at Chandigarh University
August 16, 2022 - May 19, 2024Qualifications
Industry Experience
Financial Services, Professional Services, Retail, Software & Internet, Telecommunications, Other
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