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I'm Keilah Serene Leona, a compassionate health and wellbeing student and support worker with hands-on experience in patient care, reception, and admin tasks. I bring empathy, reliability, and a practical understanding of health systems, patient confidentiality, and culturally responsive service. I'm currently studying at the University of Waikato, with prior training in Māori language and arts, and I value collaborative, respectful care that supports wellbeing for diverse communities.…I'm Keilah Serene Leona, a compassionate health and wellbeing student and support worker with hands-on experience in patient care, reception, and admin tasks. I bring empathy, reliability, and a practical understanding of health systems, patient confidentiality, and culturally responsive service. I'm currently studying at the University of Waikato, with prior training in Māori language and arts, and I value collaborative, respectful care that supports wellbeing for diverse communities.

Keilah Serene Leona

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I'm Keilah Serene Leona, a compassionate health and wellbeing student and support worker with hands-on experience in patient care, reception, and admin tasks. I bring empathy, reliability, and a practical understanding of health systems, patient confidentiality, and culturally responsive service. I'm currently studying at the University of Waikato, with prior training in Māori language and arts, and I value collaborative, respectful care that supports wellbeing for diverse communities.…I'm Keilah Serene Leona, a compassionate health and wellbeing student and support worker with hands-on experience in patient care, reception, and admin tasks. I bring empathy, reliability, and a practical understanding of health systems, patient confidentiality, and culturally responsive service. I'm currently studying at the University of Waikato, with prior training in Māori language and arts, and I value collaborative, respectful care that supports wellbeing for diverse communities.

Available to hire

I’m Keilah Serene Leona, a compassionate health and wellbeing student and support worker with hands-on experience in patient care, reception, and admin tasks. I bring empathy, reliability, and a practical understanding of health systems, patient confidentiality, and culturally responsive service.

I’m currently studying at the University of Waikato, with prior training in Māori language and arts, and I value collaborative, respectful care that supports wellbeing for diverse communities.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Māori

Advanced

English

Fluent

Work Experience

Support Worker at Kau Te Pāsifika

September 1, 2023 - November 1, 2023

Assisted clients with daily living activities, promoting independence and dignity in a health care setting. Provided emotional support and companionship to individuals with mental health and addiction challenges. Monitored and documented clients' physical and emotional well-being.

Kaiawhina and Receptionist at Tu Oho Mai Services

June 1, 2023 - August 1, 2023

Coordinated appointment scheduling and managed patient records using information systems, ensuring accuracy and confidentiality. Supported communication between patients, health care providers, and family members, demonstrating empathy and cultural sensitivity. Welcomed and assisted patients and visitors promptly, ensuring a positive and professional first point of contact.

Health Care Assistant at Kaylex Care East Residential Home

October 1, 2022 - December 1, 2022

Assisted nursing staff in providing daily care to elderly and disabled patients, ensuring their comfort and safety. Collaborated with health care professionals to implement individualized care plans tailored to patients with mental health and addiction issues. Supported patients with personal hygiene tasks, including bathing, dressing, and mobility assistance, while maintaining dignity and respect.

Customer Service Representative at MSD

November 1, 2019 - April 1, 2021

Maintained meticulous records of customer interactions and service requests, delivering responsive support and problem resolution.

Motel Cleaner at Park Lane Motor Lodge

March 1, 2011 - May 1, 2011

Performed thorough cleaning and sanitation of motel rooms, including dusting, vacuuming, mopping, and bathroom sanitation to ensure a hygienic environment and guest comfort.

Health Care Assistant at Kaylex Care Eastcare Residential Home

October 1, 2022 - December 1, 2022

Assisted nursing staff in providing daily care and support to elderly and disabled patients, ensuring their comfort and safety. Collaborated with health care professionals to implement individualized care plans tailored to patients with mental health and addiction issues. Supported patients with personal hygiene tasks, including bathing, dressing, and mobility assistance, while maintaining dignity and respect.

Security Guard at Allied Security

December 1, 2016 - Present

Regular patrols around health care environments to identify and mitigate hazards, promoting a safe atmosphere for patients and staff.

Receptionist at Tu Oho Mai Services / Kaia Whina

June 1, 2023 - August 1, 2023

Commercial Cleaner at Albrite Services Ltd

December 1, 2015 - April 1, 2017

Conducted regular inspections of cleaned areas to ensure cleanliness standards and reported maintenance; cleaned health care and commercial facilities using specialized cleaning equipment and eco-friendly products.