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I’m a customer-focused professional who helps create positive experiences through clear communication, prompt responses, and practical problem-solving. I handle customer inquiries and complaints professionally while maintaining trust and satisfaction.…

Keisya Khumaira Mazaya

Project Manager, Content Producer, Data Visualizer, +1

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I’m a customer-focused professional who helps create positive experiences through clear communication, prompt responses, and practical problem-solving. I handle customer inquiries and complaints professionally while maintaining trust and satisfaction.…

Available to hire

I’m a customer-focused professional who helps create positive experiences through clear communication, prompt responses, and practical problem-solving. I handle customer inquiries and complaints professionally while maintaining trust and satisfaction.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Advanced

Indonesian

Fluent

Work Experience

Yearbook Committee Secretary (Consumption Division) at Yearbook Committee

November 1, 2025 - April 1, 2026

Managed food and beverage requirements according to budget and participant needs. Coordinated with the school committee and vendors to ensure smooth procurement processes. Negotiated pricing and orders to stay within budget. Ensured timely distribution of meals and refreshments during events.

Secretary, Student Consultative Assembly (MPK) at Student Consultative Assembly (MPK)

September 1, 2024 - September 1, 2025

Managed and documented more than 60 organizational permits and administrative letters. Compiled evaluation reports from all commission coordinators. Prepared meeting minutes and activity reports on time. Coordinated information flow between committee members, advisors, and school administration.

Commission Member, Student Consultative Assembly at Student Consultative Assembly (MPK)

September 1, 2023 - September 1, 2024

Compiled discussion and meeting reports from multiple divisions under commission supervision. Prepared monthly evaluation reports to support program development and continuity. Analyzed program progress and provided improvement recommendations. Supported program effectiveness using structured data and evaluation results.

Digital Product Reseller (Freelance) at Freelance

July 1, 2021 - Present

Managed communication with 50+ customers regarding products, transactions, and digital services. Provided product consultations and helped customers choose suitable services. Handled inquiries and complaints by coordinating with suppliers until issues were resolved. Maintained service quality through fast responses and clear, customer-focused communication.