I am an IT professional with over a decade of experience in data center operations, project coordination, and technical support. I excel at resolving complex client issues, mitigating network errors, and leading technical teams to deliver reliable, scalable solutions. I also specialize in automation for on-premise and cloud infrastructure security, and I am driven by creating efficient, secure systems. In my career I’ve driven process improvements using Six Sigma, led training for teams of 15-20, and helped organizations save costs and improve quality. I enjoy collaborating across sales, service, and engineering to align technical outcomes with business goals, and I’m always looking for ways to optimize operations and security across hybrid environments.

Mikeshia Walker

I am an IT professional with over a decade of experience in data center operations, project coordination, and technical support. I excel at resolving complex client issues, mitigating network errors, and leading technical teams to deliver reliable, scalable solutions. I also specialize in automation for on-premise and cloud infrastructure security, and I am driven by creating efficient, secure systems. In my career I’ve driven process improvements using Six Sigma, led training for teams of 15-20, and helped organizations save costs and improve quality. I enjoy collaborating across sales, service, and engineering to align technical outcomes with business goals, and I’m always looking for ways to optimize operations and security across hybrid environments.

Available to hire

I am an IT professional with over a decade of experience in data center operations, project coordination, and technical support. I excel at resolving complex client issues, mitigating network errors, and leading technical teams to deliver reliable, scalable solutions. I also specialize in automation for on-premise and cloud infrastructure security, and I am driven by creating efficient, secure systems.

In my career I’ve driven process improvements using Six Sigma, led training for teams of 15-20, and helped organizations save costs and improve quality. I enjoy collaborating across sales, service, and engineering to align technical outcomes with business goals, and I’m always looking for ways to optimize operations and security across hybrid environments.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Work Experience

Business Owner at Self-Employed
November 1, 2023 - Present
Managed inbound calls/emails, scheduling appointments, and assisting with vehicle inquiries. Resolved customer concerns, coordinating with sales/service/parts for accurate information. Updated customer records and processed payments/warranty claims efficiently.
Project Coordinator | Server Platform Solutions Engineering / Data Center Operations at US Tech Solutions / AMD
March 1, 2023 - Present
Spearheaded end-to-end system sales initiatives (quoting, invoicing, procurement). Tracked and managed complex import/export shipments from origin to destination for project completion. Developed quotations within company profit objectives and prepared subcontracts/purchase agreements. Provided senior-level technical support and guidance to junior technicians. Trained inventory personnel on SQL basics; initiated web-based interface for dynamic data access.
Senior Server Technician at US Tech Solutions / AMD
March 1, 2022 - March 1, 2023
Processed all support requests, documenting resolutions for high satisfaction. Installed and repaired network cables for peak performance; organized cables to prevent tangling. Trained users and junior staff on hardware/software use.
Senior Service Engineer at Texas Instrument / TSP
September 1, 2016 - March 1, 2022
Utilized Six Sigma software to monitor airflow and enhance data center efficiency by streamlining system installation and decommissioning processes. Rack and stack all network equipment; built and configured servers, optimizing equipment settings to improve performance.
Computer Field Engineer at SmarTech / Unisys
March 1, 2014 - June 1, 2016
Utilized Six Sigma software to monitor airflow and enhance data center efficiency by streamlining system installation and decommissioning processes. Rack and stack all network equipment; built and configured servers, optimizing equipment settings to improve performance.

Education

Associate of Applied Science in Information Systems Technology at Kaplan University
January 1, 2010 - December 31, 2012
Bachelor of Information Technology at WGUP
January 11, 2030 - January 24, 2026

Qualifications

LPI Linux Essentials
January 11, 2030 - January 24, 2026
Dell/IBM/Lenovo Server/Notebook/Desktop Certified
January 11, 2030 - January 24, 2026
Green Belt Six Sigma
January 11, 2030 - January 24, 2026
Jira & Confluence Certified
January 11, 2030 - January 24, 2026

Industry Experience

Software & Internet, Professional Services, Manufacturing, Media & Entertainment, Telecommunications

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more

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