Available to hire
Planned and executed social media content aligned to brand tone, audience
needs, and campaign goals.
• Improved engagement through interactive posts, timely comment/message
responses, and proactive community management.
• Researched trends and competitor activity to refine content themes, posting
cadence, and platform strategy.
• Developed consistent creative assets and short-form content to strengthen
brand awareness and follower loyalty
Experience Level
Language
Portuguese
Fluent
English
Fluent
Work Experience
Customer Service Representative at Foundever
September 1, 2023 - June 1, 2024Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Contributed to sales growth by upselling products and services based on individual customer requirements. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Social Media Manager at Upwork.com
August 1, 2021 - October 1, 2021Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition. Increased follower engagement with interactive content and timely responses to comments. Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience. Increased brand awareness by developing and implementing effective social media strategies.
Customer Service Representative at Foundever
September 1, 2023 - June 30, 2024Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Contributed to sales growth by upselling products and services based on individual customer requirements. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Social Media Manager at Upwork.com
August 1, 2021 - October 31, 2021Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition. Increased follower engagement with interactive content and timely responses to comments. Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience. Increased brand awareness by developing and implementing effective social media strategies.
Customer Service Representative at Foundever
June 30, 2024 - July 17, 2025Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively while maintaining professionalism under pressure to resolve disputes or conflicts. Developed strong product knowledge to provide informed recommendations tailored to individual customer needs. Contributed to sales growth by upselling products and services based on customer requirements. Efficiently handled escalated calls, ensuring satisfactory resolutions for customers and the company.
Social Media Manager at Upwork.com
October 31, 2021 - July 17, 2025Monitored social media trends and emerging platforms, adopting new strategies to maintain competitive advantage. Increased follower engagement by creating interactive content and responding promptly to comments. Successfully built a loyal following by consistently sharing valuable content resonating with the target audience. Enhanced brand awareness through the development and implementation of effective social media strategies.
Education
Qualifications
Industry Experience
Retail, Media & Entertainment, Professional Services, Software & Internet
Experience Level
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