Experienced Professional and Medical Virtual Assistant, Entry Level Freelance Copywriter, Social Media Manager, Trainer, Researcher, Educator, and Lead Generation Specialist who aims to produce high-quality assistance in both product and service-based businesses. I firmly believe that my work ethic, time management skills, and all the experiences I gained from my past jobs could be impactful to your company. Furthermore, having been in a professional setup as an educator in my previous years, I have strong interpersonal and communication skills that would great fit to training and visual presentation roles that you will offer me. Given that opportunity, I can assure you that I will portray the same standard of professionalism that your company demonstrates, which will sure be mirrored by other staff members. 


Kenaz A. Perez

Experienced Professional and Medical Virtual Assistant, Entry Level Freelance Copywriter, Social Media Manager, Trainer, Researcher, Educator, and Lead Generation Specialist who aims to produce high-quality assistance in both product and service-based businesses. I firmly believe that my work ethic, time management skills, and all the experiences I gained from my past jobs could be impactful to your company. Furthermore, having been in a professional setup as an educator in my previous years, I have strong interpersonal and communication skills that would great fit to training and visual presentation roles that you will offer me. Given that opportunity, I can assure you that I will portray the same standard of professionalism that your company demonstrates, which will sure be mirrored by other staff members. 


Available to hire

Experienced Professional and Medical Virtual Assistant, Entry Level Freelance Copywriter, Social Media Manager, Trainer, Researcher, Educator, and Lead Generation Specialist who aims to produce high-quality assistance in both product and service-based businesses. I firmly believe that my work ethic, time management skills, and all the experiences I gained from my past jobs could be impactful to your company. Furthermore, having been in a professional setup as an educator in my previous years, I have strong interpersonal and communication skills that would great fit to training and visual presentation roles that you will offer me. Given that opportunity, I can assure you that I will portray the same standard of professionalism that your company demonstrates, which will sure be mirrored by other staff members.

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Experience Level

Intermediate

Work Experience

Virtual Assistant at Medva (Work from Home) / Center for Wellness and Pain Care (Clinic Name)
September 1, 2021 - Present
Provide high-quality health care services by scheduling new and follow-up appointments, build relationships with attorneys, and manage documents; verify patient health insurance and schedule in-network options; assist in inbound and outbound calls; request medical records; process faxes and referrals; train new hires; lead teams when needed; track status of referrals and prepare reminders; consolidate monthly schedules.
Auth Intake Specialist at HBos
January 1, 2021 - August 31, 2021
Process authorizations for Durable Medical Equipment, file appeals, send authorization to facilities in-network with patient’s insurance; verify insurance; call insurers to check status; prepare end-of-day reports; consolidate authorization data.
Call Center Representative at Results CX Lipa Branch
August 1, 2020 - December 31, 2021
Assist customers via inbound/outbound calls; help with orders; discuss benefits and insurance coverage; assist providers with claims and billing; file grievances escalated to Member Escalation Team; provide long-term solutions to reduce repeat inquiries; verify insurance status and network eligibility; advise on approvals and appeals as needed.
College Instructor / Senior High School Language and Research Instructor at Tanauan City College
June 1, 2017 - April 30, 2020
Prepare lessons; assess students through written, oral, and practical outputs; maintain student data and records; teach English and communication subjects (Business Communication, Technical Writing, Oral Communication, Practical Research); supervise thesis advisement and participate as panelist in thesis defenses; organize academic events; maintain minutes; serve as resident grammarian; act as a Communications Officer for information dissemination.

Education

Master of Arts in Education Major in English at Laguna Colleges
January 1, 2016 - January 1, 2019
Bachelor of Secondary Education Major in English at First Asia Institute of Technology and Humanities
January 1, 2011 - January 1, 2015
Secondary Education at Christian College of Tanauan
January 1, 2007 - January 1, 2011
Primary Education at Banjo Laurel Elementary School
January 1, 2001 - January 1, 2007

Qualifications

LET Passer
January 1, 2015 - February 12, 2026

Industry Experience

Education, Healthcare