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Community and Growth Manager building, moderating, and scaling online communities across Web3 and fintech. Experienced in social listening, sentiment monitoring, user support workflows, and turning community feedback into actionable insights for product and growth. Hands-on across Discord, Telegram, Reddit, LinkedIn, and social media, with strong experience in moderation, ambassador/contributor engagement, campaigns, partnerships, and KPI tracking. Uses AI/LLM-assisted workflows for research, content operations, and community intelligence to improve community health and retention.…Community and Growth Manager building, moderating, and scaling online communities across Web3 and fintech. Experienced in social listening, sentiment monitoring, user support workflows, and turning community feedback into actionable insights for product and growth. Hands-on across Discord, Telegram, Reddit, LinkedIn, and social media, with strong experience in moderation, ambassador/contributor engagement, campaigns, partnerships, and KPI tracking. Uses AI/LLM-assisted workflows for research, content operations, and community intelligence to improve community health and retention.

Kenneth Williams

Community Manager, Marketing Strategist, Growth Marketer, +1

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Community and Growth Manager building, moderating, and scaling online communities across Web3 and fintech. Experienced in social listening, sentiment monitoring, user support workflows, and turning community feedback into actionable insights for product and growth. Hands-on across Discord, Telegram, Reddit, LinkedIn, and social media, with strong experience in moderation, ambassador/contributor engagement, campaigns, partnerships, and KPI tracking. Uses AI/LLM-assisted workflows for research, content operations, and community intelligence to improve community health and retention.…Community and Growth Manager building, moderating, and scaling online communities across Web3 and fintech. Experienced in social listening, sentiment monitoring, user support workflows, and turning community feedback into actionable insights for product and growth. Hands-on across Discord, Telegram, Reddit, LinkedIn, and social media, with strong experience in moderation, ambassador/contributor engagement, campaigns, partnerships, and KPI tracking. Uses AI/LLM-assisted workflows for research, content operations, and community intelligence to improve community health and retention.

Available to hire

Community and Growth Manager building, moderating, and scaling online communities across Web3 and fintech. Experienced in social listening, sentiment monitoring, user support workflows, and turning community feedback into actionable insights for product and growth.

Hands-on across Discord, Telegram, Reddit, LinkedIn, and social media, with strong experience in moderation, ambassador/contributor engagement, campaigns, partnerships, and KPI tracking. Uses AI/LLM-assisted workflows for research, content operations, and community intelligence to improve community health and retention.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Danish

Beginner

French

Intermediate

Work Experience

Community Manager at Soleapp (Australian Fintech)

March 1, 2026 - June 8, 2026

Structured and executed targeted community outreach initiatives to acquire new users and support platform adoption in the Australian fintech market. Managed multi-channel community engagement while monitoring conversations, identifying recurring user needs, and maintaining a responsive user experience. Built and refined customer support and response workflows, resolving complex user issues and coordinating escalations and follow-up processes. Synthesised community feedback and recurring pain points into practical recommendations for outreach, engagement, and product communication. Operated multiple engagement streams simultaneously (outreach, support, content, reporting, and stakeholder updates) and improved efficiency using AI-assisted research and content workflows.

Lead Community Moderator at Memescope Degen

April 1, 2025 - July 1, 2025

Scaled the community from 0 to 2,000+ members through consistent community operations and targeted engagement campaigns. Built and maintained Discord roles, channels, moderation rules, and onboarding/engagement structures. Monitored sentiment and activity during market/project downturns to help preserve community health and reduce negative sentiment. Identified engagement patterns and community signals to guide moderation and retention-focused communication and actions.

Community Manager at Grub Link (Web3 Food NFT Project)

December 1, 2024 - Present

Led outreach and relationship-building with lifestyle and DeFi communities, projects, contributors, and potential partners. Managed project communities and social media channels, including moderation, Zealy sprints, AMAs, contests, and promotional campaigns. Supported contributor/advocacy-style engagement through participation-focused campaigns to increase community ownership. Tracked community responses and engagement during events and used feedback to improve future campaigns and communications.

Community Moderator (Contract) at Dusa-Labs

August 1, 2024 - November 1, 2024

Moderated and supported a 1,000+ member Web3 community while handling day-to-day engagement and user support. Designed giveaway-based engagement tactics to increase activity and participation. Answered community questions and helped resolve issues while maintaining a welcoming and responsive environment. Earned recognition from project leadership for strong community support and responsiveness.

DAO Contributor & Governance Lead at Multiple DAOs

January 1, 2022 - February 20, 2023

Drafted and executed governance proposals using Snapshot and Tally, coordinating community feedback and aligning contributor participation. Coordinated treasury disbursements, contributor rewards, and KPI tracking across DAO operations. Worked with contributor teams to improve alignment, execution of community-led initiatives, and ongoing governance/advocacy operations in ecosystems where trust and transparent communication are central.