JC

Jessica Campos

Available to hire

I'm a proactive Executive Assistant and Operations support professional with a track record of delivering reliable, results-driven work.

About

I’m a proactive Executive Assistant and Operations support professional with a track record of delivering reliable, results-driven work. I excel at managing calendars, coordinating communications, and delivering prompt customer service using tools like Zendesk and CRM systems. I thrive in fast-paced environments and take pride in organizing data and optimizing processes to keep teams moving smoothly.

With experience across B2B and B2C communications, data tracking via Google Sheets and Data Studio, and creating client-ready presentations, I bring strong attention to detail and a collaborative approach to every project. I aim to strengthen communication channels, support leadership, and contribute to business growth through efficient operations and thoughtful client service.

  • 7 years' experience
  • Joined January 2026

Languages

  • EnglishFluent

Industry experience

  • Professional Services
  • Education
  • Software & Internet

Work experience

Marketing and Operations Assistant · Next GenJan 2022 – Dec 2025 · 4 yrs

Handled large volumes of email communication and optimized inbox processes to enhance response efficiency. Maintained and organized company data through Google Sheets and Data Studio, improving tracking and reporting accuracy. Provided prompt and precise customer assistance through Zendesk, effectively resolving inquiries. Proactive support with advanced experience in Email Management, Executive Assistance, and Customer Service. Adept at refining processes, strengthening communication channels, and maximizing productivity through CRM systems, Google Sheets, and Excel. Focused on maintaining strong organization, ensuring client satisfaction, and consistently delivering reliable, results-driven work.

Executive AssistantJan 2018 – Dec 2021 · 4 yrs

Managed B2B and B2C email communications with efficiency and professionalism. Scheduled meetings and coordinated appointments via calendar. Supported the CEO with ad hoc tasks and day-to-day operational needs. Addressed appointment issues and scheduling conflicts for clients and the CEO. Ensured smooth communication with clients and leadership through crisis management and proactive updates. Used Instant CRM to deliver effective customer service and manage client interactions.

Education

Bachelor of Science in Accounting · Mindanao State University - Iligan Institute of Technology2012 – 2018
High School Diploma · La Salle Academy - Iligan City2030 – 2026
Bachelor of Science in Accounting · Mindanao State University - Iligan Institute of Technology2012 – 2018
Accounting and Business Management · La Salle Academy - Iligan City2030 – 2026

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