Available to hire
I’m Kev Alexander, a Lead/Senior Digital Business Analyst with 18+ years in business analysis and 30+ years in technology. I help clients design mobile, tablet and desktop digital products with a strong focus on customer journeys, CX and UX, using an agile growth mindset to deliver practical, customer-centric outcomes. I collaborate with cross-functional teams to shape product strategy, refine backlogs and ensure measurable value across web and mobile experiences.
In my senior roles, I’ve been engaged for agile, waterfall and hybrid delivery across government, retail, utilities and transportation sectors. I bring a solid technical grounding from mainframes to .NET and cloud platforms, with hands-on experience in Jira, Azure DevOps, Confluence and MS Office, ensuring secure, compliant and high-quality digital solutions.
Skills
Experience Level
Work Experience
Senior Digital Business Analyst at Department of Agriculture, Fisheries and Forestry
February 1, 2025 - December 1, 2025Exports Certificate Service (ECS) Delivery Team: decomposing business capabilities, mapping legacy data to new eCert templates and configuring eCert templates for exports; supporting Take Farmers to Market (TFTM) uplift and stakeholder engagement for template configuration.
Senior Digital Business Analyst at Department of Employment and Workplace Relations
November 1, 2023 - December 1, 2024International Sustainment Delivery Team: enhancements to PRISMS, TPS and LTPS websites; TPS Online Portal expansion for domestic and international students; reviewing critical cyber security vulnerabilities; acting ScrumMaster.
Senior Digital Business Analyst & ScrumMaster at Icon Water
January 1, 2023 - July 31, 2023Customer Management Platform Implementation (Dynamics 365 Portal) integrated with Azure, Esri ArcGIS, Gentrack Velocity, Oracle Work and Asset Management and Power BI; BYDA initiative with Esri ArcGIS and Power BI; RFT requirements and regulatory alignment.
Senior Digital Business Analyst at Adobe – Office of National Intelligence (ONI)
February 1, 2022 - July 31, 2022AEM 6.5 product for ONI; Agile coaching for Scrum team; defining cybersecurity processes with ACSC Essential Eight Maturity Level (ML) 3; SIEM and SOAR integration.
Senior Digital Business Analyst at Coles Liquor
November 1, 2021 - February 28, 2022iOS/Android mobile apps for Liquorland, First Choice and Vintage Cellars; Azure Cloud; AEM 6.4; Google Tag Manager/Analytics; Magento eCommerce; interfaces to SAP AX for digital retail products.
Senior Digital Business Analyst at 7-Eleven Australia
May 1, 2021 - November 30, 2021Frictionless Transactions squad: enhancements to My 7-Eleven Android/iOS app Pay and Go (P&G) for Mobile Checkout and Pay at Pump; integration with Azure security/monitoring; AEM 6.4; Adobe Campaign; Tealium; Adobe Analytics; Magento eCommerce; interfaces to SAP ECC6.
Senior Digital Business Analyst at DuluxGroup
September 1, 2020 - February 28, 2021Go to Market (GTM) Digital Program: omni-channel capability, Track & Trace, Rewards & Loyalty; SAP ECC6 integration for distribution centres, trade stores and customer transactions.
Senior Digital Business Analyst at EnergyAustralia
September 1, 2020 - February 28, 2021Retail Customer Transformation Program: replacement of legacy CRM and Billing with greenfields digital channels (customer website and mobile apps).
Lead Digital Business Analyst at Adobe / RACV
April 1, 2019 - November 30, 2019AEM upgrade from 6.3 to 6.5; RACV main website and microsites upgrade to AEM 6.5.
Senior Business Analyst at EnergyAustralia
September 1, 2017 - March 31, 2018Energy Trading & Risk Management (ETRM) program; Oil Trading & Risk (OTRS) PoC; Electricity Bidding System Replacement; ETRM information management.
Senior Business Analyst at Myer
October 1, 2016 - September 30, 2017Pandora Program of Works; Cosmetics Proof of Concept Digital Dashboards; process/technology impact analyses; Salesforce interfaces; ScrumMaster for cosmetics POC dashboard.
Lead/Senior Business Analyst at EnergyAustralia
October 1, 2015 - October 31, 2016Energy Trading & Risk Management (ETRM) program; multiple related initiatives including PoC and ETRM information management.
Director, Lead/Senior Business Analyst & ScrumMaster at BA-TEK Consulting
September 1, 2009 - PresentSelf-employed consulting delivering agile, waterfall and hybrid digital transformation programs for medium to large organisations. Elicit, manage and communicate epics, features and user stories; maintain RTMs; manage backlogs in Jira and Azure DevOps; draft business cases with NPV/IRR assessments; model As-Is/To-Be processes and data flows (BPMN/UML); lead Agile ceremonies as ScrumMaster and coordinate SIT/UAT, NFRs, security and compliance.
Lead/Senior Business Analyst at EnergyAustralia
February 1, 2009 - October 31, 2015Feb 2009 – Oct 2015: Lead/Senior BA roles across energy trading, CRM, ERP and related programs.
Education
Master of Systems Development at Charles Sturt University (Distance Education)
January 11, 2030 - January 1, 2008Graduate Certificate of Computing at Monash University Distance Education (Gippsland)
January 1, 2002 - December 31, 2002Associate Diploma of Business (Accounting) at Barton TAFE/Holmesglen TAFE
January 1, 2000 - December 31, 2000Qualifications
Certified Business Analysis Professional (CBAP®)
December 1, 2014 - December 1, 2026Certified ScrumMaster® (CSM)
May 1, 2015 - August 1, 2026AWS Certified Cloud Practitioner
November 1, 2023 - November 1, 2026Security+ CE
September 1, 2023 - September 1, 2026Salesforce Certified Associate
August 1, 2023 - July 5, 2026Microsoft Dynamics 365 Fundamentals (CRM)
July 1, 2023 - July 5, 2026Microsoft Azure Fundamentals
July 1, 2023 - July 5, 2026Six Sigma Green Belt
June 1, 2015 - July 5, 2026PRINCE2 Foundation
May 1, 2015 - July 5, 2026ITIL Foundation
May 1, 2015 - July 5, 2026COBIT 5 Foundation
May 1, 2015 - July 5, 2026Industry Experience
Government, Retail, Energy & Utilities, Manufacturing, Professional Services, Software & Internet, Media & Entertainment, Education
Skills
Experience Level
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