Kevin Anca

Underwent a demanding professional training program focused on emergency response, fire suppression, rescue operations, and pre-hospital care. Assigned to both fire and ambulance units, actively participating in real emergency scenarios that required rapid assessment, calm decision-making, and coordinated teamwork. Strengthened skills in high-pressure communication, strategic problem-solving, and operational discipline.

Delivered professional customer support to Portuguese-speaking players via chat and email, ensuring prompt resolution of inquiries and technical issues. Maintained a customer-first approach in a fast-paced iGaming environment, handling account verification, payments, and responsible gaming requests. Developed a solid understanding of iGaming platforms, player engagement strategies, and compliance requirements. Provided prompt service in a fast-paced customer environment, enhancing customer satisfaction and retention.