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Hi, I’m Kevin Anca. I’m multilingual and adaptable, with a diverse background spanning customer-facing roles, emergency response, and high-pressure environments. Based in Sofia, I thrive in teams and stay calm under pressure, turning complex problems into clear, actionable solutions. I’ve delivered frontline customer support for Portuguese-speaking players in iGaming, coordinated bar operations, and trained in emergency response with fire and ambulance units. My cross-functional experience fuels strong communication, resilience, and a practical mindset for improving operations in dynamic business settings.…Hi, I’m Kevin Anca. I’m multilingual and adaptable, with a diverse background spanning customer-facing roles, emergency response, and high-pressure environments. Based in Sofia, I thrive in teams and stay calm under pressure, turning complex problems into clear, actionable solutions. I’ve delivered frontline customer support for Portuguese-speaking players in iGaming, coordinated bar operations, and trained in emergency response with fire and ambulance units. My cross-functional experience fuels strong communication, resilience, and a practical mindset for improving operations in dynamic business settings.

Kevin Anca

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Hi, I’m Kevin Anca. I’m multilingual and adaptable, with a diverse background spanning customer-facing roles, emergency response, and high-pressure environments. Based in Sofia, I thrive in teams and stay calm under pressure, turning complex problems into clear, actionable solutions. I’ve delivered frontline customer support for Portuguese-speaking players in iGaming, coordinated bar operations, and trained in emergency response with fire and ambulance units. My cross-functional experience fuels strong communication, resilience, and a practical mindset for improving operations in dynamic business settings.…Hi, I’m Kevin Anca. I’m multilingual and adaptable, with a diverse background spanning customer-facing roles, emergency response, and high-pressure environments. Based in Sofia, I thrive in teams and stay calm under pressure, turning complex problems into clear, actionable solutions. I’ve delivered frontline customer support for Portuguese-speaking players in iGaming, coordinated bar operations, and trained in emergency response with fire and ambulance units. My cross-functional experience fuels strong communication, resilience, and a practical mindset for improving operations in dynamic business settings.

Available to hire

Hi, I’m Kevin Anca. I’m multilingual and adaptable, with a diverse background spanning customer-facing roles, emergency response, and high-pressure environments. Based in Sofia, I thrive in teams and stay calm under pressure, turning complex problems into clear, actionable solutions.

I’ve delivered frontline customer support for Portuguese-speaking players in iGaming, coordinated bar operations, and trained in emergency response with fire and ambulance units. My cross-functional experience fuels strong communication, resilience, and a practical mindset for improving operations in dynamic business settings.

Skills

Logo

Branding

Video Advert

Experience Level

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Intermediate

Branding

Intermediate

Video Advert

Intermediate

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Intermediate

Work Experience

Customer Support Specialist at Sofia Stars, iGaming Company

November 1, 2023 - Present

Delivered professional customer support to Portuguese-speaking players via chat and email, ensuring prompt resolution of inquiries and technical issues. Maintained a customer-first approach in a fast-paced iGaming environment, handling account verification, payments, and responsible gaming requests. Developed a solid understanding of iGaming platforms, player engagement strategies, and compliance requirements. Provided prompt service in a fast-paced customer environment, enhancing customer satisfaction and retention.

Fire & Emergency Response Trainee at Lisbon Firefighters Regiment

April 1, 2024 - November 1, 2024

Underwent a demanding professional training program focused on emergency response, fire suppression, rescue operations, and pre-hospital care. Assigned to both fire and ambulance units, actively participating in real emergency scenarios that required rapid assessment, calm decision-making, and coordinated teamwork. Strengthened skills in high-pressure communication, strategic problem-solving, and operational discipline.