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I’m a friendly, conscientious professional from Chengdu, China, with strong communication and teamwork skills built through education, service, and training roles. I’m enthusiastic about helping others learn and improve—whether that’s supporting English development for students, adapting teaching for learners with different needs, or coordinating training materials and onboarding plans. In my recent hotel and front-desk experience, I handled day-to-day guest service independently, resolved inquiries with patience, and supported smooth operations during busy periods. Alongside that, I’m continuing my development through an online TESOL bachelor track and management/leadership studies, combining practical service experience with a growing foundation in teaching methodology, class management, and language instruction.…I’m a friendly, conscientious professional from Chengdu, China, with strong communication and teamwork skills built through education, service, and training roles. I’m enthusiastic about helping others learn and improve—whether that’s supporting English development for students, adapting teaching for learners with different needs, or coordinating training materials and onboarding plans. In my recent hotel and front-desk experience, I handled day-to-day guest service independently, resolved inquiries with patience, and supported smooth operations during busy periods. Alongside that, I’m continuing my development through an online TESOL bachelor track and management/leadership studies, combining practical service experience with a growing foundation in teaching methodology, class management, and language instruction.

Kevin Lu

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I’m a friendly, conscientious professional from Chengdu, China, with strong communication and teamwork skills built through education, service, and training roles. I’m enthusiastic about helping others learn and improve—whether that’s supporting English development for students, adapting teaching for learners with different needs, or coordinating training materials and onboarding plans. In my recent hotel and front-desk experience, I handled day-to-day guest service independently, resolved inquiries with patience, and supported smooth operations during busy periods. Alongside that, I’m continuing my development through an online TESOL bachelor track and management/leadership studies, combining practical service experience with a growing foundation in teaching methodology, class management, and language instruction.…I’m a friendly, conscientious professional from Chengdu, China, with strong communication and teamwork skills built through education, service, and training roles. I’m enthusiastic about helping others learn and improve—whether that’s supporting English development for students, adapting teaching for learners with different needs, or coordinating training materials and onboarding plans. In my recent hotel and front-desk experience, I handled day-to-day guest service independently, resolved inquiries with patience, and supported smooth operations during busy periods. Alongside that, I’m continuing my development through an online TESOL bachelor track and management/leadership studies, combining practical service experience with a growing foundation in teaching methodology, class management, and language instruction.

Available to hire

I’m a friendly, conscientious professional from Chengdu, China, with strong communication and teamwork skills built through education, service, and training roles. I’m enthusiastic about helping others learn and improve—whether that’s supporting English development for students, adapting teaching for learners with different needs, or coordinating training materials and onboarding plans.

In my recent hotel and front-desk experience, I handled day-to-day guest service independently, resolved inquiries with patience, and supported smooth operations during busy periods. Alongside that, I’m continuing my development through an online TESOL bachelor track and management/leadership studies, combining practical service experience with a growing foundation in teaching methodology, class management, and language instruction.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Advanced

Work Experience

Front Desk Reception at Hilton Hotels Group

October 1, 2025 - February 1, 2026

Independently managed daily front-desk operations, handling reception, check-in, and check-out for over 30 customers per day. Assisted with customer inquiries and complaints, improving satisfaction scores by 10%, and earned a “Service Star of the Month” nomination. Collaborated with the team during peak holiday periods to ensure efficient operations and maintain no service delays or unresolved customer complaints.

Trainee Assistant at InterContinental Hotels Group (IHG)

March 1, 2025 - August 1, 2025

Assisted the training team in developing and implementing employee onboarding training plans. Participated in organizing internal training courses and supported improving training materials and processes to enhance systematic and practical training content, building experience in training organization and learner support.

English Education Volunteers at Chengdu Disabled Persons' Federation

June 1, 2024 - July 1, 2024

Engaged in English language projects for people with disabilities, providing personalized learning support across listening, speaking, reading, and writing. Improved communication and teaching skills by adapting instruction to diverse learning needs, while gaining insight into educational equity through educational activities.

English Teaching Assistant at Bai Ci Zhan Co., Ltd. (百词斩有限公司)

June 1, 2023 - January 1, 2024

Provided English learning support for Chinese students, addressing vocabulary and grammar challenges and offering personalized guidance. Developed targeted teaching strategies based on learners’ situations and progress, enhancing student performance through tailored support in tutoring/teaching environments.