Dedicated and solutions-oriented professional with a strong background in customer service and IT, seeking a role where I can leverage exceptional communication skills and technical expertise to deliver outstanding support, resolve complex issues, and enhance customer satisfaction while contributing to organizational efficiency and technological innovation.…

Kevin Soriano

Dedicated and solutions-oriented professional with a strong background in customer service and IT, seeking a role where I can leverage exceptional communication skills and technical expertise to deliver outstanding support, resolve complex issues, and enhance customer satisfaction while contributing to organizational efficiency and technological innovation.…

Available to hire

Dedicated and solutions-oriented professional with a
strong background in customer service and IT, seeking a
role where I can leverage exceptional communication skills
and technical expertise to deliver outstanding support,
resolve complex issues, and enhance customer satisfaction
while contributing to organizational efficiency and
technological innovation.

See more

Skills

Experience Level

SEO
Expert
Copywriting
Intermediate

Language

English
Fluent

Work Experience

Tech Support at EDS Canada, Winnipeg
November 1, 2006 - September 1, 2010
Diagnosed and resolved hardware, software and end-user problems; acted as the first point of contact for IT and technical queries; contributed to infrastructure and systems development; worked in a TCP/IP network environment (DHCP, DNS, Ethernet); rolled out software updates and patches; performed client troubleshooting and service needs.
Tech Support at EDS Canada, Calgary
September 30, 2004 - September 30, 2006
Maintained a wide range of computer hardware and software programs; configured and managed backup & restore procedures; involved in the rollout of software updates and patches; provided client troubleshooting and service needs.
Freelance AI Content Annotator at Scale AI (via UpWork)
December 1, 2025 - Present
▪ Create and answer questions to train AI-models. ▪ Review, analyze, and rank AI-models’ chains of thought for correctness and approach. ▪ Provide clear and constructive feedback to improve AI-generative responses.
Long Haul Truck Driver at Denali Transportation Inc, Regina
July 1, 2025 - October 1, 2025
Safely operated a truck to transport goods between locations using GPS navigation. Inspected vehicles for mechanical issues and performed basic maintenance. Communicated with dispatchers regarding delivery schedules and any issues that may arise. Maintained detailed records of travel and cargo, complying with DOT standards.
Owner at KeeBo Sports Supplements Ltd., Winnipeg
September 30, 2010 - January 30, 2019
Developed and maintained updates on the company’s ecommerce website. Worked with vendors to develop product training. Created displays and managed merchandising. Hired and trained staff, conducted marketing and SEO activities (social networks, backlinks, blogs), and completed daily inventory and financial reports.
Long Haul Truck Driver at Denali Transport Inc, Regina
July 1, 2025 - October 1, 2025
Safely operated a truck to transport goods from one location to another using GPS navigational equipment. Inspected vehicles for mechanical issues and performed basic maintenance. Communicated with dispatchers and other team members regarding delivery schedules and any issues that may arise. Maintained detailed records of travel and cargo, complying with DOT standards.
Customer Care and Website Specialist at Skybridge Americas, Winnipeg
February 1, 2019 - August 1, 2024
Provided professional technical support to clients on software and hardware issues, including mobile and desktop devices. Resolved billing and account issues, used Oracle Service Cloud for chat and email support, and maintained technical support for website gaming. Collaborated with colleagues via Microsoft Teams and the company’s GUI remotely.

Education

Commercial Driver (CDL) at United Transportation Driver Training
October 1, 2024 - November 1, 2024
Bachelor of Computer Science at DeVry University, Calgary
September 1, 2001 - September 1, 2004
Bachelor of Computer Science at Devry University
September 1, 2001 - November 1, 2004
CDL Training Program at Steinbach
October 1, 2024 - November 1, 2024

Qualifications

Class 1 Commercial Driver’s License (CDL) with airbrake endorsement
January 11, 2030 - December 29, 2025
TDG (Transportation of Dangerous Goods)
January 11, 2030 - December 29, 2025
Class 1 Commercial Driver’s License (CDL) with airbrake endorsement
October 1, 2024 - November 1, 2024

Industry Experience

Computers & Electronics, Consumer Goods, Financial Services, Retail, Wholesale & Distribution, Transportation & Logistics, Software & Internet, Professional Services, Media & Entertainment, Education

Skills

Experience Level

SEO
Expert
Copywriting
Intermediate