Available to hire
Hi, I’m Kevin Soriano. I bring a strong background across IT support, e-commerce, marketing, and operations, with a proven track record of helping customers and teams succeed through clear communication and practical problem-solving. I enjoy turning complex technical issues into simple, actionable solutions that improve service quality and drive efficiency.
Beyond my tech focus, I’ve built hands-on experience in website maintenance, SEO, and content creation, along with hands-on logistics and customer care. I thrive in fast-paced environments and enjoy collaborating with cross-functional teams to deliver reliable results while exploring innovative ways to use technology to improve processes and customer satisfaction.
Skills
Experience Level
Expert
Intermediate
Language
English
Fluent
Work Experience
Long Haul Truck Driver at Denali Transport Inc
June 30, 2025 - October 30, 2025▪ Safely operated a truck to transport goods from one location to another using
GPS navigational equipment..
▪ Inspected vehicles for mechanical issues and performed basic maintenance.
▪ Communicated with dispatchers and other team members regarding delivery
schedules and any issues that may arise.
▪ Maintained detailed records of travel and cargo, complying with DOT standards.
Customer Care and Website Specialist at Skybridge Americas
January 31, 2019 - July 31, 2024▪ Provided beneficial professional technical support to clients on any software and
hardware related issues. Including mobile and desktop devices.
▪ Provided excellent customer service in resolving clients billing and account
issues.
▪ Use of Oracle Service Cloud for Chat Support and Email Support.
▪ Assisted and maintained technical support for website gaming to clients.
▪ Communicated with colleagues using Microsoft Teams and the company's GUI
remotely.
Owner Operator at Keebo Sports Supplements Ltd.
September 30, 2010 - December 31, 2018▪ Developed and maintained updates on the company's ecommerce website.
▪ Worked with vendors to develop product training from product sources.
▪ Produced a safe clean environment with needed products on appropriate
displays throughout the store.
▪ Hired and trained employees to work the storefront.
▪ Marketing and SEO using social networks, creating backlinks, and writing blogs.
Attended and set up booths to many ongoing events to network.
▪ Completed daily inventory and financial reports.
Technical Support at EDS Canada
August 1, 2004 - September 1, 2010▪ Responsible for diagnosing & resolving hardware, software & end users
problems. Acting as the first point of contact for all IT & technical queries.
▪ Developing the infrastructure and systems to meet the company’s needs.
▪ Working within a TCP/IP network environment, including DHCP, DNS and
Ethernet. Involved in the rollout of software updates and patches.
▪ Client troubleshooting and service needs.
Long Haul Truck Driver at Denali Transport Inc, Regina
July 1, 2025 - October 1, 2025Safely operated a truck to transport goods from one location to another using GPS navigational equipment. Inspected vehicles for mechanical issues and performed basic maintenance. Communicated with dispatchers and other team members regarding delivery schedules and any issues that may arise. Maintained detailed records of travel and cargo, complying with DOT standards.
Customer Care and Website Specialist at Skybridge Americas, Winnipeg
February 1, 2019 - August 1, 2024Provided professional technical support to clients on software and hardware issues, including mobile and desktop devices. Resolved billing and account issues, used Oracle Service Cloud for chat and email support, and maintained technical support for website gaming. Collaborated with colleagues via Microsoft Teams and the company’s GUI remotely.
Owner at Kebo Sports Supplements Ltd., Winnipeg
October 1, 2010 - January 1, 2019Developed and maintained updates on the company’s ecommerce website; trained employees; collaborated with vendors on product training; managed in-store displays; conducted marketing activities including SEO, backlinks, and blogs; represented the company at events and maintained daily inventory and financial reporting.
Tech Support at EDS Canada, Winnipeg
November 1, 2006 - September 1, 2010Diagnosed and resolved hardware, software and end-user problems; acted as the first point of contact for IT and technical queries; contributed to infrastructure and systems development; worked in a TCP/IP network environment (DHCP, DNS, Ethernet); rolled out software updates and patches; performed client troubleshooting and service needs.
Tech Support at EDS Canada, Calgary
October 1, 2004 - October 1, 2006Maintained a wide range of computer hardware and software programs; configured and managed backup & restore procedures; involved in the rollout of software updates and patches; provided client troubleshooting and service needs.
Education
Bachelor of Computer Science at Devry University
September 1, 2001 - November 1, 2004Commercial Driver (CDL) at United Transportation Driver Training
October 1, 2024 - November 1, 2024CDL Training Program at Steinbach
October 1, 2024 - November 1, 2024Bachelor of Computer Science at DeVry University, Calgary
September 1, 2001 - September 1, 2004Qualifications
Class 1 Commercial Driver’s License (CDL) with airbrake endorsement
January 11, 2030 - December 29, 2025TDG (Transportation of Dangerous Goods)
January 11, 2030 - December 29, 2025Industry Experience
Computers & Electronics, Consumer Goods, Financial Services, Retail, Wholesale & Distribution, Transportation & Logistics, Software & Internet, Professional Services, Media & Entertainment, Education
Skills
Experience Level
Expert
Intermediate
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