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I am an enthusiastic and motivated nursing graduate with strong communication skills and a results-oriented mindset. I am seeking to transition into a corporate IT support environment. I have customer-focused technical support experience, handling incidents, documenting issues, and delivering high-quality service in fast-paced settings. I am fluent in English and eager to learn additional languages to support diverse, global teams.…I am an enthusiastic and motivated nursing graduate with strong communication skills and a results-oriented mindset. I am seeking to transition into a corporate IT support environment. I have customer-focused technical support experience, handling incidents, documenting issues, and delivering high-quality service in fast-paced settings. I am fluent in English and eager to learn additional languages to support diverse, global teams.

Kudzaishe Ralph Mazonde

Game Tester, QA Engineer, Web Developer, +2

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I am an enthusiastic and motivated nursing graduate with strong communication skills and a results-oriented mindset. I am seeking to transition into a corporate IT support environment. I have customer-focused technical support experience, handling incidents, documenting issues, and delivering high-quality service in fast-paced settings. I am fluent in English and eager to learn additional languages to support diverse, global teams.…I am an enthusiastic and motivated nursing graduate with strong communication skills and a results-oriented mindset. I am seeking to transition into a corporate IT support environment. I have customer-focused technical support experience, handling incidents, documenting issues, and delivering high-quality service in fast-paced settings. I am fluent in English and eager to learn additional languages to support diverse, global teams.

Available to hire

I am an enthusiastic and motivated nursing graduate with strong communication skills and a results-oriented mindset. I am seeking to transition into a corporate IT support environment.

I have customer-focused technical support experience, handling incidents, documenting issues, and delivering high-quality service in fast-paced settings. I am fluent in English and eager to learn additional languages to support diverse, global teams.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Beginner

Polish

Beginner

German

Beginner

Work Experience

Technical Support Specialist at Econet Zimbabwe

March 1, 2023 - April 1, 2025

Delivered first-level technical assistance to users via phone, email, and chat, resolving issues efficiently and professionally. Created, monitored, and updated support tickets in line with incident and request management procedures. Conducted initial fault diagnosis and troubleshooting, escalating complex or unresolved issues to senior support teams. Guided users through system navigation, application functionality, and account-related requests, consistently meeting resolution targets and maintaining high service quality.

Game Tester at Lionbridge Games

September 1, 2025 - January 31, 2026

Tested gameplay, mechanics, and features across multiple builds. Performed functional, regression, and exploratory testing, collaborating with developers by submitting detailed bug reports and verifying fixes. Delivered clear, actionable feedback to development teams to support efficient bug triage and timely releases.

Customer Service Representative at Wild Horizons

January 1, 2021 - November 30, 2021

Assisted customers with booking and organizing guided tours, activities, and transfers in and around Victoria Falls. Responded to inquiries regarding tour packaging, pricing, and itineraries; coordinated with tour guides and transportation staff to ensure a smooth experience. Resolved complaints professionally to ensure customer satisfaction and contributed to a 20% increase in repeat bookings.

Events Coordinator at Lolo Events

December 1, 2021 - April 30, 2022

Assisted customers by answering questions and suggesting probable merchandise. Supervised guests at front counter and provided information about events. Reconciled daily sales transactions and balanced cash flow. Managed inventory control and opening/closing procedures to ensure smooth event operations.

Sales Intern at Triple Tee Footwear Zimbabwe

May 1, 2022 - August 31, 2022

Greeted customers, offered immediate assistance, and supported team productivity in a high-volume retail environment. Assisted with organization and planning of events, conveying information clearly to teammates and visitors.

Customer Service Representative at Wild Horizons, Victoria Falls, Zimbabwe

January 1, 2021 - November 30, 2021

Assisted customers with booking and organizing guided tours, activities, and transfers. Responded to inquiries about tour packaging, pricing, and itineraries; coordinated with tour guides and transportation staff to ensure a smooth experience. Handled complaints professionally to ensure customer satisfaction and contributed to a 20% increase in repeat bookings.