Kudzaishe Ralph Mazonde

Tested gameplay, mechanics, and features across multiple builds. Performed functional, regression, and exploratory testing, collaborating with developers by submitting detailed bug reports and verifying fixes. Delivered clear, actionable feedback to development teams to support efficient bug triage and timely releases.

Delivered first-level technical assistance to users via phone, email, and chat, resolving issues efficiently and professionally. Created, monitored, and updated support tickets in line with incident and request management procedures. Conducted initial fault diagnosis and troubleshooting, escalating complex or unresolved issues to senior support teams. Guided users through system navigation, application functionality, and account-related requests, consistently meeting resolution targets and maintaining high service quality.

Greeted customers, offered immediate assistance, and supported team productivity in a high-volume retail environment. Assisted with organization and planning of events, conveying information clearly to teammates and visitors.