Available to hire
I am a versatile professional with a passion for people, technology, and storytelling. I specialize in bridging customer experience with digital engagement, delivering Swiss-quality service standards, and turning insights into action. My experience spans social media, live chat, and content creation, supported by strong CRM and ticketing skills.
I thrive in fast-paced environments, collaborating across teams to improve processes and satisfaction. I am committed to precision, continuous learning, and delivering measurable results for brands and clients.
Skills
Experience Level
Language
Georgian
Fluent
Russian
Fluent
English
Fluent
German
Beginner
Work Experience
Social Media Brand Ambassador
January 1, 2022 - November 21, 2025Promoted brand visibility through content creation, social media engagement, and customer interaction.
Customer Support Specialist at Evolution
January 1, 2022 - November 21, 2025Handled 200+ daily tickets via Jira, Zendesk, and CRM, ensuring SLA compliance and high customer satisfaction aligned with Swiss standards.
Live Support Specialist at Evolution
January 1, 2023 - January 1, 2023Provided real-time B2B/B2C chat support, resolving technical issues with accuracy and professionalism.
Customer Support Manager at AIESEC Global
January 1, 2023 - January 1, 2023Managed Service Desk operations, client inquiries, and improved customer experience.
Journalist / Script Writer at Public Broadcasting, Radio
January 1, 2022 - January 1, 2022Researched, wrote, and edited content with clarity, accuracy, and strong communication skills.
Management Assurance Specialist at Management Assurance Specialist Ltd., Clinic Medi
January 1, 2021 - January 1, 2021Monitored compliance, identified risks, and optimized internal processes.
Management Assurance Specialist at Ltd. Clinic Medi
January 1, 2021 - January 1, 2021Monitored compliance, identified risks, and optimized internal processes.
Education
Bachelor Degree at Tbilisi State University
January 11, 2030 - November 21, 2025Bachelor Degree in History and Archeological Science at Tbilisi State University
January 11, 2030 - November 21, 2025Qualifications
Personal Development Seminar Certificate
January 11, 2030 - November 21, 2025Social and political activity trainee
January 11, 2030 - November 21, 2025Marketing and Customer Support (Evolution)
January 11, 2030 - November 21, 2025Certificate of competition
January 11, 2030 - November 21, 2025Social and political activity trainee
January 11, 2030 - November 21, 2025Marketing and Customer Support (Evolution)
January 11, 2030 - November 21, 2025Industry Experience
Media & Entertainment, Education, Professional Services, Software & Internet, Other
Skills
Experience Level
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