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I am a dedicated Technical Support Specialist with a strong passion for IT. Over the past few years, I've honed my technical skills and developed a knack for troubleshooting complex issues, consistently striving for customer satisfaction. I enjoy learning about new technologies and look forward to contributing positively to any team. In my spare time, I actively expand my skill set, particularly in Windows Server and AI-assisted support workflows. I believe in the power of technology to improve lives and am excited about future advancements in the field.…I am a dedicated Technical Support Specialist with a strong passion for IT. Over the past few years, I've honed my technical skills and developed a knack for troubleshooting complex issues, consistently striving for customer satisfaction. I enjoy learning about new technologies and look forward to contributing positively to any team. In my spare time, I actively expand my skill set, particularly in Windows Server and AI-assisted support workflows. I believe in the power of technology to improve lives and am excited about future advancements in the field.

Khelan Amin

AI Engineer, AI Prompt Engineer, Back-End Developer, +7

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I am a dedicated Technical Support Specialist with a strong passion for IT. Over the past few years, I've honed my technical skills and developed a knack for troubleshooting complex issues, consistently striving for customer satisfaction. I enjoy learning about new technologies and look forward to contributing positively to any team. In my spare time, I actively expand my skill set, particularly in Windows Server and AI-assisted support workflows. I believe in the power of technology to improve lives and am excited about future advancements in the field.…I am a dedicated Technical Support Specialist with a strong passion for IT. Over the past few years, I've honed my technical skills and developed a knack for troubleshooting complex issues, consistently striving for customer satisfaction. I enjoy learning about new technologies and look forward to contributing positively to any team. In my spare time, I actively expand my skill set, particularly in Windows Server and AI-assisted support workflows. I believe in the power of technology to improve lives and am excited about future advancements in the field.

Available to hire

I am a dedicated Technical Support Specialist with a strong passion for IT. Over the past few years, I’ve honed my technical skills and developed a knack for troubleshooting complex issues, consistently striving for customer satisfaction. I enjoy learning about new technologies and look forward to contributing positively to any team.

In my spare time, I actively expand my skill set, particularly in Windows Server and AI-assisted support workflows. I believe in the power of technology to improve lives and am excited about future advancements in the field.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Hindi

Fluent

Gujarati

Fluent

Work Experience

Retail Sales Supervisor at Petro-Canada

June 30, 2024 - Present

Manage high-volume transactions including billing and refunds. Known for resolving escalated complaints and providing exceptional service to customers, contributing positively to store performance.

Technical Support Advisor at Concentrix (Apple Tier 1 Support)

November 30, 2022 - July 30, 2024

Resolved OS errors, application failures, account lockouts, and device configuration issues for macOS and iOS platforms. Maintained high customer satisfaction while leading a team in various support metrics. Streamlined support processes while reducing average handle time through structured workflows.