Shushan

I have over 4 years of experience supporting clients in hospitality, logistics, healthcare delivery, HVAC services, and administration, including at least one year in a leadership role. My background includes handling high volumes of customer inquiries, guest relations management, issue resolution, and workflow coordination across teams. I’m experienced in managing both individual and team communication channels to ensure smooth, timely, and empathetic customer experiences.

I have several years of experience with CRM and communication tools such as Zendesk, Workiz, Markate, Slack, and Trello, which I’ve used daily for customer support, coordination, and internal collaboration. I’m also proficient with Thumbtack, Google Ads, Yelp, and other client acquisition platforms, as well as Google Workspace, Microsoft Office, and various finance and reporting tools. This combination of systems has helped me streamline workflows, manage tickets efficiently, and maintain clear communication across departments.