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Hi, I'm Kiara Stevenson, a remote Account Management and Customer Success professional with proven experience overseeing 500+ client accounts, improving account health, and boosting retention. I'm skilled in CRM optimization, payment negotiation, and building strong client relationships across distributed teams. I thrive in fast-paced, remote settings, translating complex business needs into clear action plans, and delivering measurable results. I focus on independent work, proactive communication, and turning challenges into streamlined processes that drive revenue and client satisfaction.…Hi, I'm Kiara Stevenson, a remote Account Management and Customer Success professional with proven experience overseeing 500+ client accounts, improving account health, and boosting retention. I'm skilled in CRM optimization, payment negotiation, and building strong client relationships across distributed teams. I thrive in fast-paced, remote settings, translating complex business needs into clear action plans, and delivering measurable results. I focus on independent work, proactive communication, and turning challenges into streamlined processes that drive revenue and client satisfaction.

Kiara Stevenson

Project Manager, Content Producer, Content Creator, +2

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Hi, I'm Kiara Stevenson, a remote Account Management and Customer Success professional with proven experience overseeing 500+ client accounts, improving account health, and boosting retention. I'm skilled in CRM optimization, payment negotiation, and building strong client relationships across distributed teams. I thrive in fast-paced, remote settings, translating complex business needs into clear action plans, and delivering measurable results. I focus on independent work, proactive communication, and turning challenges into streamlined processes that drive revenue and client satisfaction.…Hi, I'm Kiara Stevenson, a remote Account Management and Customer Success professional with proven experience overseeing 500+ client accounts, improving account health, and boosting retention. I'm skilled in CRM optimization, payment negotiation, and building strong client relationships across distributed teams. I thrive in fast-paced, remote settings, translating complex business needs into clear action plans, and delivering measurable results. I focus on independent work, proactive communication, and turning challenges into streamlined processes that drive revenue and client satisfaction.

Available to hire

Hi, I’m Kiara Stevenson, a remote Account Management and Customer Success professional with proven experience overseeing 500+ client accounts, improving account health, and boosting retention. I’m skilled in CRM optimization, payment negotiation, and building strong client relationships across distributed teams.

I thrive in fast-paced, remote settings, translating complex business needs into clear action plans, and delivering measurable results. I focus on independent work, proactive communication, and turning challenges into streamlined processes that drive revenue and client satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Freelance Project Coordinator / Consultant at Self-Employed

February 1, 2024 - Present

Advised small businesses on CRM optimization and account management processes; coordinated client projects remotely to ensure timely delivery; streamlined operations to reduce manual workload; managed multiple client relationships independently; handled a portfolio of 500+ accounts with improved overall health; negotiated payment plans and resolved delinquent accounts; recovered 85% of outstanding balances; reduced delinquency rates through proactive monitoring and outreach; coordinated promotional campaigns to boost brand engagement; maintained strong client relationships during sensitive financial discussions.

Account Coordinator at Aroma360 - Hotel Collection

June 1, 2022 - January 31, 2024

Advised small businesses on CRM optimization and account management processes; coordinated client projects remotely, ensuring timely delivery and clear communication across stakeholders; streamlined operational processes to reduce manual workload and improve organization; managed multiple client relationships independently while maintaining high satisfaction; managed a portfolio of 500+ customer accounts with improved account health by 10%; negotiated payment plans and resolved delinquent accounts; reduced delinquency rates by 5% through proactive outreach; coordinated promotional campaigns, increasing brand engagement by 15%; maintained strong client relationships while handling sensitive financial conversations.

Private Nanny at Sittercity

February 1, 2021 - October 31, 2024

Built strong trust-based relationships with families, improving satisfaction by 20%. Demonstrated adaptability, organization, and problem-solving in dynamic situations. Consistently exceeded performance targets by 15% through effective negotiation and account management. Automated collection processes, increasing efficiency by 30%.

Collections Specialist at U.S. Bank

October 1, 2020 - July 31, 2023

Analyzed credit data to identify trends, contributing to a 7% reduction in bad debt. Generated reports on account performance and risk, improving forecasting accuracy. Communicated with clients to resolve financial issues while maintaining positive relationships. Consistently exceeded performance targets by 15% through effective negotiation and account management. Automated collection processes, increasing efficiency.

Manager at Toys "R" Us

January 1, 2015 - May 31, 2018

Led and trained a team of 15+ employees, increasing productivity by 20%. Improved customer retention by 15% through CRM and loyalty initiatives. Collaborated on marketing campaigns that increased sales by 10%. Managed operations, inventory, and vendor relationships.