Available to hire
I am an Operations and Office Management professional with over 10 years of experience. I have managed various business operations efficiently, ensuring compliance and operational reliability. I am highly organized and trusted to handle complex tasks independently in fast-paced environments, focusing on team efficiency and effective process management.
Experience Level
Work Experience
Secretary & General Affairs Supervisor (Customer Development Operations) at PT Unilever Indonesia, Tbk
January 1, 2018 - June 1, 2025Coordinated company events, logistics, and regulatory compliance across health, safety, and corporate requirements, ensuring 100% compliance with internal policies. Provided onboarding support and interdepartmental administrative assistance. Coordinated cross-regional meetings, visits, and events involving senior management and external partners. Oversaw budget planning, expense tracking, and vendor contract negotiations, achieving cost savings up to 40% and improving operational efficiency.
Secretary Area Sales Manager & Region Kalimantan Sales Director at PT Unilever Indonesia, Tbk
May 1, 2016 - January 1, 2018Streamlined area sales forecasting and reporting by managing dashboards and performing data analysis. Oversaw budget planning, expense tracking, and vendor contract negotiations, achieving cost savings up to 40% and improving operational efficiency. Delivered full executive support (calendar, travel, confidential correspondence), managing 4 users' schedules per month. Prepared daily, weekly, and monthly reports for leadership, speeding up decision-making.
Export Import Marketing Executive at Quanterm Logistics Sdn Bhd - Jakarta
December 1, 2015 - May 1, 2016Promoted and marketed import/export services, expanding accounts by 50%. Monitored compliance with customs regulations and ensured on-time delivery of customer orders, maintaining a 100% compliance record. Developed competitive pricing documents, increasing customer acquisition by 50%.
Customer Relation Head at PT Adi Sarana Armada, Tbk – Banjarmasin
September 1, 2014 - October 1, 2015Led customer relations and complaint recovery, boosting satisfaction scores by 100%. Organized Corporate Social Responsibility programs and events to foster community engagement. Developed monthly branch performance assessments, aligning team goals with corporate strategy.
Secretary & General Affairs Supervisor (Operations & Administration) at PT Unilever Indonesia, Tbk
January 1, 2018 - June 1, 2025Managed end-to-end office and general affairs operations, ensuring accuracy, productivity, and operational reliability. Established business standards and maintained compliance with regulations, achieving 100% compliance. Oversaw budget planning and coordinated cross-regional activities.
Secretary to Area Sales Manager & Regional Sales Director at PT Unilever Indonesia, Tbk
May 1, 2016 - January 1, 2018Supported regional leadership by managing daily operations and preparing performance reports. Managed sales forecasting and coordinated regional activities while maintaining operational accuracy.
Export Import Marketing Executive at Quanterm Logistics Sdn Bhd
December 1, 2015 - May 1, 2016Managed import/export operational coordination, developed pricing proposals, and ensured compliance with customs requirements, contributing to growth in customer acquisition.
Customer Relation Head at PT Adi Sarana Armada, Tbk
September 1, 2014 - October 1, 2015Led customer relations operations and organized corporate events, resulting in significant improvement in customer satisfaction.
Education
Bachelor of Marketing Management at Lambung Mangkurat University
July 1, 2009 - September 1, 2013Full Stack Digital Marketing at RevoU
June 1, 2025 - September 1, 2025Bachelor of Marketing Management at Lambung Mangkurat University
July 1, 2009 - September 1, 2013Full-Stack Digital Marketing at RevoU
June 1, 2025 - September 1, 2025Qualifications
Digital Marketing Certification
October 1, 2025 - January 14, 2026Full Stack Digital Marketing
October 1, 2025 - March 17, 2026Industry Experience
Consumer Goods, Manufacturing, Transportation & Logistics, Professional Services
Experience Level
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