Rakesh Indrajeet Karmokar

Create AI-generated videos for brands and social media using Higgsfield, Kling, Wan, Flux, Nano Banana and CapCut—from concept and prompts to final edit. Handle client communication end to end (enquiry, requirement gathering, revisions, delivery and follow-up) and manage timelines to match the agreed brief. Manage Instagram and TikTok presence by planning and publishing short-form AI videos and creatives, maintaining brand voice, writing captions/promotional copy, and designing creatives in Canva. Support lead generation through email marketing and website upkeep with basic SEO (page structure, keywords, and content). Develop service packages, pricing, and proposals, and respond to comments/messages to convert enquiries into client conversations.

Led a 27-member guest-facing team for 10 years, driving a weekly revenue target of about $56,000 across approximately 4,000 guests per sailing. Resolved guest complaints and service escalations to strengthen customer retention and satisfaction. Coached team members to exceed sales targets, chaired weekly performance meetings, and managed scheduling, hiring, payroll processing, and department policy enforcement. Enforced SQMS and shipboard SOP compliance while analyzing customer buying trends and competitor activity to adjust sales strategy in real time.