Available to hire
I’m Kinjal Shah, a Lead Business Analyst and Project Manager based in Canberra, Australia. I have NV2 security clearance and over 15 years of experience delivering IT projects across Federal and State governments, focusing on planning, requirements elicitation, solution design, and stakeholder engagement.
I enjoy building user-centered solutions, mentoring analysts, and driving delivery using Agile, Waterfall, and hybrid approaches. My work spans ServiceNow implementations, provider directories and health systems, complex integrations, and cloud-enabled portals, with a proven track record of delivering tangible outcomes for government and public sector clients.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Business Analyst – ServiceNow Health & Safety at Department of Industries, Science & Resources (through BT Automation)
October 1, 2025 - February 1, 2026Defined current and future WHS state, conducted SME workshops, refined user stories, completed business requirements and traceability, and supported release activities for a ServiceNow Health & Safety implementation.
Solution Design Manager – Health Systems Branch at Services Australia
November 1, 2024 - September 1, 2025Led functional and non-functional requirements for Health Systems projects, including VEVO integration for overseas practitioners and front-end enhancements for the child support portal; managed solution design and API-driven integrations.
Lead Business Analyst/ Senior Business Systems Analyst – Candidate Management Systems at Defence Force Recruitment
July 1, 2023 - October 1, 2024Managed recruitment transformation, candidate journey using D365 CRM, and MOHR-based medical journey; defined requirements, data dictionaries, and acceptance criteria; mentored BA team.
Business Analyst – ADMS team at Department of Employment and Workplace Relations (DEWR)
January 1, 2023 - June 1, 2023Delivered external portal for apprentices/candidates on Azure GovCMS with GovCMS on-prem integrations; defined features, acceptance criteria, and DevOps work items.
Epicon – Planning & Architecture Lead (Indigo Program – SCM) – ServiceNow at Australian Electoral Commission
July 1, 2022 - December 1, 2022Planned, estimated, and scheduled ITSM/SCM activities; managed resources, changes, testing, and DevOps priorities; collaborated with architects and developers.
Senior Business Analyst/ Project Manager – DesktopOne Program (MoG) at Department of Agriculture
March 1, 2022 - June 1, 2022MoG initiative to merge DoA/DoE; managed vendor schedules, data migration scope, and M365 migration; defined templates and delivery processes.
Senior Business Analyst – BIIS Program at Department of Agriculture
August 1, 2021 - February 1, 2022Implemented Import Management System (IMS) BIIS; agile BA delivering requirements, process diagrams, workshops, and API/integration considerations.
Systems Analyst – Aged Care at Department of Health
February 1, 2020 - June 1, 2021Delivered quarterly front-end .NET portal enhancements and royal commission recommendations; led change requests and release readiness.
Senior Business Analyst/ Project Manager - Biometrics at Department of Home Affairs
July 1, 2016 - January 1, 2020Led biometrics workflow enhancements; integrated with ACIC; bridged business requirements with development teams; managed yearly budgeting and costing.
Business Analyst – eCAF at Department of Education
November 1, 2015 - July 1, 2016Scrum-based delivery of electronic Commonwealth Assistance Form; defined requirements, mock-ups, and stories; MVP and subsequent enhancements.
Systems Analyst – M204 Mainframe - Pension at Department of Human Services
September 1, 2015 - November 1, 2015Handled change requests and legislative updates for pension systems; collaborated on technical solutions and testing.
Thunderhead Analyst – Customer Communication Project at Department of Home Affairs
July 1, 2015 - August 1, 2015Edited and updated customer communications content using Thunderhead Business Content Studio; ensured alignment with requirements.
Business Analyst & Project Coordination at Yooralla Healthcare
July 1, 2014 - December 1, 2014Built business cases, gathered requirements, performed process mapping and risk management; supported integration design and change management.
Business Analyst/ Project Manager - IMES at NIIT Technologies (Client: Department of Justice, VIC)
November 1, 2009 - July 1, 2014End-to-end delivery of Infringement Management & Enforcement System; managed PMO, vendor integrations, RTM, UAT and risk management.
Test Analyst - TRUST 101 at NIIT Technologies (Client: SEI Investments, US)
March 1, 2008 - November 1, 2009Test planning, test case development, execution, results documentation and sign-off for a trade management application.
Relationship Manager at Indiabulls Ventures
April 1, 2007 - March 1, 2008Managed client relationships, financial analysis and sales activities.
Insurance Advisor at Birla Sun Life Insurance
May 1, 2004 - June 1, 2005Provided insurance guidance and policy sales.
Training Engineer – Network Administrator at HCL Infosystems
November 1, 2003 - March 1, 2004Trained and supported network administration tasks; built foundational IT skills.
Business Analyst – Service Now at Department of Industries, Science & Resources (through BT Automation)
October 1, 2025 - February 1, 2026Project to implement ServiceNow Health & Safety module, aiming to modernise WHS processes and leverage Out of the Box functionality with some customisation.
Business Analyst – ADMS team – Cloud hosted website and tools development project at Department of Employment and Workplace Relations
January 1, 2023 - June 1, 2023Developed an external-facing apprenticeship portal in Azure GovCMS with on-prem APIs; defined user stories, acceptance criteria, and DevOps backlog management.
Epicon Business Analyst/ Project Manager (Planning & Architecture) – Indigo Program – Supply Chain Management (ServiceNow) at Australian Electoral Commission
July 1, 2022 - December 1, 2022Planning, architecture, resource management and delivery of ServiceNow ITSM and SCM modules; guided change requests and mentored team members.
Senior Business Analyst/ Project Manager – DesktopOne Program at Department of Agriculture (DXC)
August 1, 2021 - June 1, 2022MoG project to merge DoA and DoE; led planning, vendor coordination, and data migration activities; oversaw M365 migration.
Business Analyst – Biosecurity Integrated Information System (BIIS) Program at Department of Agriculture
August 1, 2021 - February 1, 2022Agile development for Import Management System (IMS); elicited requirements, workshops, and solution design for biosecurity processes.
Business Analyst – eCAF (electronic Commonwealth Assistance Form) at Department of Education
November 1, 2015 - July 1, 2016Agile development of education loan portal; MVP delivery and iterative enhancements with stakeholder feedback.
Business Analyst & Project Coordination – Sun Accounting Integration, SharePoint upgrade, Service Desk Plus implementation, RiskMan, The Care Manager project at Yooralla Healthcare
July 1, 2014 - December 1, 2014Developed business cases, conducted workshops, created process mappings and risk plans; led change management activities.
Business Analyst/ Project Manager - Infringement Management & Enforcement System (IMES) at NIIT Technologies
November 1, 2009 - July 1, 2014End-to-end delivery within PMO; liaison between business and development; implemented requirement templates and risk mitigation.
Test Analyst- TRUST 101 – trade management application at NIIT Technologies (Client: SEI Investments)
March 1, 2008 - November 1, 2009Test planning, test case development, execution, and sign-off for trust/trade management application.
Training Engineer – Network Administrator at HCL Info Systems
November 1, 2003 - March 1, 2004Network administration and training engineering responsibilities.
Education
MBA (Master of Business Administration) at ICFAI Business School, Hyderabad, India
January 1, 2005 - January 1, 2007Bachelor of Engineering in Electronics & Communications at South Gujarat University, India
January 1, 1999 - January 1, 2003MBA (Master of Business Administration), Finance at ICFAI Business School, Hyderabad, India
January 1, 2005 - December 31, 2007Bachelor of Engineering in Electronics & Communications at South Gujarat University, India
January 1, 1999 - December 31, 2003Qualifications
PMI-ACP®
January 11, 2030 - March 23, 2026PRINCE2 Practitioner
January 11, 2030 - March 23, 2026Mensa Member
January 11, 2030 - March 23, 2026PMI-ACP® Agile Certified Practitioner
January 11, 2030 - March 23, 2026PRINCE2 Practitioner
January 11, 2030 - March 23, 2026Mensa Member
January 11, 2030 - March 23, 2026Banking and Investment Domain training
January 1, 2008 - March 23, 2026Financial analysis training with LKP Shares
January 1, 2006 - March 23, 2026Industry Experience
Government, Healthcare, Education, Software & Internet, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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