Kinjal Shah
I'm Kinjal Shah, a Lead Business Analyst and Project Manager based in Canberra, Australia.
About
I’m Kinjal Shah, a Lead Business Analyst and Project Manager based in Canberra, Australia. I have NV2 security clearance and over 15 years of experience delivering IT projects across Federal and State governments, focusing on planning, requirements elicitation, solution design, and stakeholder engagement.
I enjoy building user-centered solutions, mentoring analysts, and driving delivery using Agile, Waterfall, and hybrid approaches. My work spans ServiceNow implementations, provider directories and health systems, complex integrations, and cloud-enabled portals, with a proven track record of delivering tangible outcomes for government and public sector clients.
- 18 years' experience
- Joined July 2025
Industry experience
- Government
- Healthcare
- Education
- Software & Internet
- Professional Services
More experts in Canberra, Australia
Work experience· 28 roles
Project to implement ServiceNow Health & Safety module, aiming to modernise WHS processes and leverage Out of the Box functionality with some customisation.
Defined current and future WHS state, conducted SME workshops, refined user stories, completed business requirements and traceability, and supported release activities for a ServiceNow Health & Safety implementation.
Led functional and non-functional requirements for Health Systems projects, including VEVO integration for overseas practitioners and front-end enhancements for the child support portal; managed solution design and API-driven integrations.
Education
Certifications and awards· 8
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