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I am a customer-service and project-coordination professional with five years of progressive experience across customer service, administration, and sales operations. I have worked in fast-paced retail environments (LUSH and ALDO Dubai) and gained international exposure in the United Arab Emirates, honing proactive problem solving and strong communication with cross-cultural teams. I am proactive, resourceful, and results-oriented, focused on delivering excellent service, streamlining processes, and supporting teams to achieve targets. I am seeking roles in project coordination, production coordination, or related operations where my skills in CRM, record management, and client-facing support can contribute to growth.…I am a customer-service and project-coordination professional with five years of progressive experience across customer service, administration, and sales operations. I have worked in fast-paced retail environments (LUSH and ALDO Dubai) and gained international exposure in the United Arab Emirates, honing proactive problem solving and strong communication with cross-cultural teams. I am proactive, resourceful, and results-oriented, focused on delivering excellent service, streamlining processes, and supporting teams to achieve targets. I am seeking roles in project coordination, production coordination, or related operations where my skills in CRM, record management, and client-facing support can contribute to growth.

RACHEAL KIRABO

Project Manager, Social Media Manager, Marketing Strategist, +6

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I am a customer-service and project-coordination professional with five years of progressive experience across customer service, administration, and sales operations. I have worked in fast-paced retail environments (LUSH and ALDO Dubai) and gained international exposure in the United Arab Emirates, honing proactive problem solving and strong communication with cross-cultural teams. I am proactive, resourceful, and results-oriented, focused on delivering excellent service, streamlining processes, and supporting teams to achieve targets. I am seeking roles in project coordination, production coordination, or related operations where my skills in CRM, record management, and client-facing support can contribute to growth.…I am a customer-service and project-coordination professional with five years of progressive experience across customer service, administration, and sales operations. I have worked in fast-paced retail environments (LUSH and ALDO Dubai) and gained international exposure in the United Arab Emirates, honing proactive problem solving and strong communication with cross-cultural teams. I am proactive, resourceful, and results-oriented, focused on delivering excellent service, streamlining processes, and supporting teams to achieve targets. I am seeking roles in project coordination, production coordination, or related operations where my skills in CRM, record management, and client-facing support can contribute to growth.

Available to hire

I am a customer-service and project-coordination professional with five years of progressive experience across customer service, administration, and sales operations. I have worked in fast-paced retail environments (LUSH and ALDO Dubai) and gained international exposure in the United Arab Emirates, honing proactive problem solving and strong communication with cross-cultural teams.
I am proactive, resourceful, and results-oriented, focused on delivering excellent service, streamlining processes, and supporting teams to achieve targets. I am seeking roles in project coordination, production coordination, or related operations where my skills in CRM, record management, and client-facing support can contribute to growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Supervisor at LUSH - Mail Order

March 1, 2025 - March 1, 2025

Recommended products tailored to customer needs and preferences. Engaged customers with product information, offers, and demonstrations to enhance satisfaction. Proposed improvements to products and services based on feedback and competitive analysis. Provided personalized consultations and samples to improve the customer experience. Demonstrated and applied cosmetic products to clients to drive sales and build loyalty.

Sales Associate / Customer Service at ALDO - Dubai

August 1, 2022 - August 1, 2022

Managed transactions and ensured accuracy in sales, cash, and credit operations. Conducted regular stock checks and prepared detailed inventory reports. Delivered excellent customer service through effective communication and problem resolution. Promoted and upsold products to meet sales targets and enhance brand awareness. Maintained store presentation and compliance with company policies.

Mail Order Supervisor at LUSH

March 1, 2025 - March 1, 2025

Responsible for guiding customer interactions in mail-order operations, recommending products based on customer needs, welcoming customers, initiating service consultations, and explaining cosmetics usage. Created customized samples and testers for clients; demonstrated cosmetics on customers; evaluated results and competitive developments to inform product and policy recommendations; engaged customers with product offers and new services; improved customer experience by proactively addressing inquiries.

Sales Associate / Customer Services at ALDO Dubai

August 1, 2022 - August 1, 2022

Performed daily and weekly stock checks, ensured accuracy of reports and statistical data (including lost/destroyed items). Processed till-point transactions with accuracy, reconciled cash, and maintained till standards. Welcomed customers, shared information about product offers and pricing, upsold products/services, and supported colleagues with new project implementations. Handled customer grievances and escalated issues to management as needed. Ensured compliance with administrative duties and store policies.