RACHEAL KIRABO

Responsible for guiding customer interactions in mail-order operations, recommending products based on customer needs, welcoming customers, initiating service consultations, and explaining cosmetics usage. Created customized samples and testers for clients; demonstrated cosmetics on customers; evaluated results and competitive developments to inform product and policy recommendations; engaged customers with product offers and new services; improved customer experience by proactively addressing inquiries.

Recommended products tailored to customer needs and preferences. Engaged customers with product information, offers, and demonstrations to enhance satisfaction. Proposed improvements to products and services based on feedback and competitive analysis. Provided personalized consultations and samples to improve the customer experience. Demonstrated and applied cosmetic products to clients to drive sales and build loyalty.

Performed daily and weekly stock checks, ensured accuracy of reports and statistical data (including lost/destroyed items). Processed till-point transactions with accuracy, reconciled cash, and maintained till standards. Welcomed customers, shared information about product offers and pricing, upsold products/services, and supported colleagues with new project implementations. Handled customer grievances and escalated issues to management as needed. Ensured compliance with administrative duties and store policies.