Kirill Teterine

UX Manager at spring Financial

Promoted from UX Lead to UX Manager within two weeks at a company helping over 250,000 Canadians secure financing. I introduced and automated UX operations using AI, unlocking 13 sprint points per week, and led initiatives increasing paid subscription rates by over 20% for a budgeting app with a $1M/month marketing budget. I improved loan application flow completion by 7%. Responsible for leading, coaching, and mentoring 3 UX/Service Designers, supporting product planning, project resourcing, and advising on policy changes for maturing corporate Service Design practice. Led a cross-functional product team in an Agile environment, driving end-to-end user experience initiatives aligned with strategic goals. Conducted and analyzed extensive user research including interviews, usability testing, and journey mapping to inform product strategy. Collaborated closely with developers, product managers, and business teams to define complex workflows and launch scalable design systems and guideli

Senior Product Designer (Contract) at Canada Revenue Agency

Led UX design efforts to modernize the CRA’s internal online portal, transforming it from an early-2000s legacy system to a best-in-class modern platform servicing approximately 75,000 CRA and CBSA employees. Automated outdated processes, dramatically improving usability and efficiency and helped shift the internal UX team's workflow from a task-based approach to a more agile, iterative delivery model. Led service design efforts as part of a cross-functional Agile team for major digital transformation initiatives, aligning public-facing and internal service experiences. Executed and assessed behavioral and ethnographic field research to identify user and employee goals, needs, and behaviors. Conducted qualitative research including co-design workshops and field research to analyze service pain points. Executed human-centered design practices, integrating UX, customer experience, and interaction design to deliver user-friendly and efficient solutions. Developed a scalable design syste

Product Design Team Lead at Kinsta

Led a North American team of 4 designers and introduced an automated, cross-continental workflow across European and North American teams. Spearheaded design initiatives supporting Kinsta’s scaling from 1 to 4 service offerings, contributing to company growth from 55,000+ to 120,000+ customers, streamlining operations and reducing team size by half. Leadership directly supported Kinsta’s revenue growth to $21.2M in 2024. Led North American service design research, improving onboarding and internal support systems. Worked closely with cross-functional teams in an Agile environment, ensuring product and delivery teams aligned with UX research insights. Defined change management strategy supported by training and change artifacts, ensuring seamless integration of new features. Conducted concept and usability testing utilizing prototypes for high-complexity digital tools. Crafted journey maps and service blueprints to highlight and address user needs. Built service metrics to monitor e

Senior Product Designer (Contract) at Canada Revenue Agency (CRA)

Led UX modernization of a mission-critical internal portal for 75,000+ CRA and CBSA employees, replacing a legacy early-2000s system with a high-performance web platform. Owned information architecture, topic taxonomy, and unified search behavior, consolidating four fragmented legacy systems into a coherent service experience. Conducted contextual inquiries and ethnographic research; synthesized findings into service blueprints and ecosystem diagrams for complex government workflows. Built an accessible Figma design system meeting AODA accessibility standards and shifted internal design culture toward agile, iterative product methodology.

Senior Product Designer (Contract) at HSBC

Sole UX Designer on key HSBC project, leading transformation of a legacy PDF-based process into a fully online, user-friendly experience for U.S. customers. Enabled automation of retirement fund management services, improving accessibility and streamlining banking services. Contributed to large-scale service innovation projects focused on financial compliance and digital transformation. Conducted service design research and design to improve customer-facing banking experience, ensuring frictionless and accessible digital journeys. Applied human-centered design practices integrating UX, customer experience, and service design. Led concept design and usability testing to validate key UX improvements. Developed service metrics to assess operational efficiency and ensure service quality. Refined UX writing in financial product interfaces, improving complex jargon and error messaging. Produced journey maps and service blueprints to represent user needs and enhance service design.

Product Design Team Lead at Kinsta

Managed a North American design team and established a cross‑continental design workflow. Scaled service offerings from 1 to 4 core products; supported user growth from 55k to 120k+ customers and $21.2M in annual revenue. Guided cloud‑management tooling, backlog alignment, and cross‑service UX roadmaps; implemented Azure DevOps–driven processes and validated tech requirements through iterative testing.

Principal Product Designer / Product Manager at Invoice Simple

Created the vision, product strategy, and go-to-market plan for a new payments solution. Led the initiative from concept to full launch, resulting in successful conversion of 80,000 users and driving $30M USD in monthly payment processing. Led service design research, design, and delivery of a workflow optimization and modernization initiative related to payment workflow, ensuring accessibility and ease of use for over 80,000 active users. Facilitated co-design workshops to align product vision with user needs and business goals. Leveraged human-centered design principles including UX, customer experience, service design, and interaction design to create intuitive and impactful solutions. Conducted concept and usability testing on prototypes and production features, leading to a 15% month-over-month increase in transactions. Worked within an Agile team ensuring design principles were integrated into product roadmaps. Improved UX writing in transactional emails, tooltips, and product no

Senior Product Designer (Contract) at HSBC

Sole UX lead for digital transformation of a legacy PDF-based retirement management process into a fully automated, accessible online service for the U.S. market, navigating competing regulatory priorities. Translated manual processes into automated service journeys using service blueprints to identify backend bottlenecks and ensure the UI was supported by efficient operational logic. Defined content strategy and accessibility guidelines (ADA/AODA), simplifying complex financial jargon into user-friendly service flows meeting U.S. regulatory standards.

Senior Product Designer at HSBC

Led the digital transformation of a legacy PDF-based retirement management process into a fully automated, accessible online experience for the U.S. market. Converted legacy workflows into user‑friendly UX, mapped backend processes with service blueprints, and defined ADA/AODA accessibility guidelines to simplify financial jargon into intuitive flows.

Principal Designer at BAMN Design (Studio)

Founded and scaled a multidisciplinary design studio, leading design vision across 50+ initiatives spanning FinTech, cybersecurity, and consumer tech. Explored and integrated AI-enabled design approaches across the studio, including LLM feature prompt design and contextual output alignment with brand voice. Designed production-ready responsive web apps from information architecture through component libraries within short sprints. Built foundational design systems and end-to-end UX for cybersecurity education platforms, ensuring scalable, intuitive patterns for security professionals and DevOps teams.

Product Lead at SKIO Music

Evolved from a product designer into a strategic driver of innovation, leading cross-functional initiatives transforming legacy operations into scalable, automated systems. Crafted product roadmaps, introduced automated legal split sheets to replace costly manual contracts, and helped grow the platform to over 650,000 users while empowering a global creator community with nearly $1M in distributed prizes. Developed and managed service design research initiatives improving artist collaboration workflows. Applied human-centered design approach incorporating UX, customer experience, service design, and interaction design to enhance user satisfaction. Planned, conducted, and evaluated qualitative ethnographic and behavioral field research to better understand the needs and objectives of users and employees. Led cross-functional Agile teams aligning UX strategy with product vision and delivery. Participated in change management, communication, and training strategy to support platform trans

Principal Product Designer, Product Manager at Invoice Simple

Defined product vision and go-to-market strategy for a new FinTech payment solution, contributing to end-to-end customer experience planning. Converted 80,000 users and scaled the platform to $30M USD in monthly payment processing volume. Designed end-to-end UX for on/off-ramp flows, KYC onboarding, and checkout redesign, achieving a 15% MoM increase in transaction volume through iterative UI optimization. Facilitated co-design workshops with IT and business stakeholders to align the product backlog with service vision and growth targets.

Senior Product Designer / Product Manager at Invoice Simple

Defined product vision and GTM strategy for a new FinTech payment solution; successfully converted 80,000 users and scaled the platform to process $30M USD in monthly payments. Led end-to-end service design, UX roadmaps, and stakeholder alignment; established Agile‑driven product delivery and a scalable UX framework.

Product Lead at SKIO Music

Grew a music platform to 650,000+ users and introduced automated legal split sheets that replaced costly manual contracting. Supported $750K+ in distributed creator prizes. Built a component-based design system unifying profiles, wallets, contracts, and social features across a complex multi-sided marketplace. Conducted ethnographic research within the music industry and translated insights into a product roadmap spanning talent marketplace, content licensing, and remix contest systems.

Senior Product Designer at SKIO Music

Transformed legacy manual processes into automated digital products; grew platform to 650,000+ users. Led design and delivery of an automated “legal split sheets” UI, built a component-based design system that scaled across multiple artist and label service areas, and shaped growth through user research and data-driven design.

Senior Product Designer at ePACT Network

Designed wireframes, user flows, mockups, and prototypes (including concept and usability testing/reporting) for web and mobile applications. Conducted usability testing and qualitative research to improve the emergency preparedness platform. Led co-design workshops, analyzed findings, and created journey maps and service blueprints representing user needs to help drive better design decisions.

Senior Product Designer at ePACT Network

Designed mobile and web emergency preparedness tools and used service blueprints to ensure UX reliability in real-world crisis scenarios. Produced wireframes and prototypes for mobile service delivery.

Senior UI Designer at ePACT Network

Led the UX modernization of the emergency contact platform; conducted ethnographic insights and reoriented the design to a component-based system, unifying search and navigation across global artist and label services.

UX/UI Designer at Recon Instruments

Developed a comprehensive design system for web and mobile applications. Planned and conducted user research, focus groups, and co-design workshops driving data-informed design decisions. Crafted journey maps and service blueprints utilizing visual representations to highlight and address user needs. Created wireframes, prototypes, and user flows improving user engagement by adjusting design based on concept and usability testing. Redesigned the corporate website and online store optimizing usability. Implemented UX writing improvements clarifying product descriptions and UI copy for a better user experience. Advised on policy changes to support Service Design best practices embedded throughout the organization.

UX/UI Designer at Recon Instruments

Developed a comprehensive design system for wearable tech; conducted focus group testing and translated qualitative feedback into clear UI directions for e-commerce and device interfaces.

Senior UX/UI Designer at Recon Instruments

Developed a foundational design system for a wearable tech platform and redesigned a corporate e-commerce store to maximize seasonal conversion. Conducted focus group testing to validate UI.

Graphic Designer at Canwest Media Group

Managed pre-press processes for 13 newspapers and magazines, ensuring all publication files were press-ready and met strict daily deadlines. Designed web and print advertisements, editorial layouts, and publication designs, consistently delivering polished, production-quality work critical to maintaining publication standards.