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Service designer and user experience researcher working across complex business ecosystems and internal system communications, applying visual systems thinking to clarify and orchestrate stakeholder interactions and service models. Experienced in living environments, inclusive community living concepts, and co-creation processes for social housing and elderly-care contexts—translating user research insights into strong visual storytelling, design manuals, and concept development.…Service designer and user experience researcher working across complex business ecosystems and internal system communications, applying visual systems thinking to clarify and orchestrate stakeholder interactions and service models. Experienced in living environments, inclusive community living concepts, and co-creation processes for social housing and elderly-care contexts—translating user research insights into strong visual storytelling, design manuals, and concept development.

Kirsten Barbara Sainio

Designer, UX Designer, Product Designer, +2

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Service designer and user experience researcher working across complex business ecosystems and internal system communications, applying visual systems thinking to clarify and orchestrate stakeholder interactions and service models. Experienced in living environments, inclusive community living concepts, and co-creation processes for social housing and elderly-care contexts—translating user research insights into strong visual storytelling, design manuals, and concept development.…Service designer and user experience researcher working across complex business ecosystems and internal system communications, applying visual systems thinking to clarify and orchestrate stakeholder interactions and service models. Experienced in living environments, inclusive community living concepts, and co-creation processes for social housing and elderly-care contexts—translating user research insights into strong visual storytelling, design manuals, and concept development.

Available to hire

Service designer and user experience researcher working across complex business ecosystems and internal system communications, applying visual systems thinking to clarify and orchestrate stakeholder interactions and service models.

Experienced in living environments, inclusive community living concepts, and co-creation processes for social housing and elderly-care contexts—translating user research insights into strong visual storytelling, design manuals, and concept development.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

German

Fluent

English

Fluent

Finnish

Advanced

Work Experience

Visual-and service designer at SynocusOy

January 1, 2019 - March 1, 2026

Orchestrates business ecosystems including the World Alliance for Low-Carbon Cities (WALCC), the Intralogistixx Ecosystem (IXX) and the Manufacturing Excellence Ecosystem (MEX Finland). Applies visual systems thinking to conceptualize business ecosystems and to clarify internal system communications. Translates complex ecosystem dynamics into structured visual and service design outputs that support understanding, alignment, and communication across stakeholders.

Service and concept designer at Setlementtiasunnot Oy

January 1, 2015 - January 1, 2019

Conceptualized new forms of community living for Finland’s social housing sector and developed inclusive living concepts for people with disabilities. Used user-centered and co-creation approaches to develop apartment building concepts and produced a Design Manual for Community Building. Achieved multiple design awards with the Co-op City team (Nordic Built Cities Kera challenge 2016, Nordic Built City Awards 2016) and recognized participation in Generations block Jätkäsaari and the Hervannanpohjoisakselinkortteleidenideakilpailu 2017.

Self-employed (consultancy) at Sainio Works

January 1, 2014 - January 1, 2015

Consultancy for concept design, future strategies, and creative problem solving. Worked with clients including Rinnekotisäätiö, the Housing Finance and Development Center of Finland (ara), the Ministry of the Environment Finland, and the City of Oulu—supporting concept and strategy development for housing and public-sector initiatives.

Project specialist (introducing user-centered design) at Metropolia University of Applied Sciences

November 1, 2012 - August 1, 2013

Supported the introduction of user-centered design approaches, including qualitative user research and usability testing in elderly-care environments.

Design consultant / service designer (part-time) at MovenseOy

January 1, 2009 - December 1, 2013

Delivered user-centered design and service design development focused on housing and city development. Conducted conceptualization and visualization work including future scenarios, with emphasis on usability and user-centered approaches for service and design development.

Research assistant / Project designer / Project researcher at Aalto University, School of Arts, Design and Architecture (Living Places research group; former Future Home Institute)

January 1, 2007 - November 1, 2012

Conducted user-centered design research in contexts of working environments, home-and living concepts, and city development. Focused on conceptualizations and visual communications of user-research drivers such as persona building, scenario development, and workshop material design for participatory research. Also contributed to visual identity/logos for projects and the visual design/production for the MCPC2009 conference (Mass Customization and Personalization), Helsinki.