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Versatile operations and product professional with strong customer success, operational troubleshooting, and service quality improvement expertise. Proven ability to reduce resolution times, strengthen compliance, and drive cross-functional initiatives that improve overall organizational performance. Customer-focused and collaborative, Klaudia has led onboarding and retention strategies, managed AI product development from research to launch, and supported multilingual translation and legal case administration. Brings a data-driven approach using CRM tools and project management systems to deliver measurable outcomes and continuous improvement.…Versatile operations and product professional with strong customer success, operational troubleshooting, and service quality improvement expertise. Proven ability to reduce resolution times, strengthen compliance, and drive cross-functional initiatives that improve overall organizational performance. Customer-focused and collaborative, Klaudia has led onboarding and retention strategies, managed AI product development from research to launch, and supported multilingual translation and legal case administration. Brings a data-driven approach using CRM tools and project management systems to deliver measurable outcomes and continuous improvement.

Klaudia Rama

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Versatile operations and product professional with strong customer success, operational troubleshooting, and service quality improvement expertise. Proven ability to reduce resolution times, strengthen compliance, and drive cross-functional initiatives that improve overall organizational performance. Customer-focused and collaborative, Klaudia has led onboarding and retention strategies, managed AI product development from research to launch, and supported multilingual translation and legal case administration. Brings a data-driven approach using CRM tools and project management systems to deliver measurable outcomes and continuous improvement.…Versatile operations and product professional with strong customer success, operational troubleshooting, and service quality improvement expertise. Proven ability to reduce resolution times, strengthen compliance, and drive cross-functional initiatives that improve overall organizational performance. Customer-focused and collaborative, Klaudia has led onboarding and retention strategies, managed AI product development from research to launch, and supported multilingual translation and legal case administration. Brings a data-driven approach using CRM tools and project management systems to deliver measurable outcomes and continuous improvement.

Available to hire

Versatile operations and product professional with strong customer success, operational troubleshooting, and service quality improvement expertise. Proven ability to reduce resolution times, strengthen compliance, and drive cross-functional initiatives that improve overall organizational performance.

Customer-focused and collaborative, Klaudia has led onboarding and retention strategies, managed AI product development from research to launch, and supported multilingual translation and legal case administration. Brings a data-driven approach using CRM tools and project management systems to deliver measurable outcomes and continuous improvement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Albanian

Fluent

English

Fluent

German

Intermediate

Spanish; Castilian

Intermediate

Italian

Advanced

Work Experience

Lead Operations Troubleshooting at Sunrise GmbH

April 1, 2025 - Present

Led operational troubleshooting across commercial and billing teams, reducing discrepancies and strengthening compliance. Streamlined work times and directed cross-functional initiatives to enhance customer satisfaction and operational efficiency. Drove continuous improvement and operational leadership through process refinement and issue resolution.

Lead operations troubleshooter / Operations Specialist at Sunrise GmbH

April 1, 2025 - Present

Lead operational troubleshooting across commercial and billing teams, reducing discrepancies and strengthening compliance. Streamlined work times and directed cross-functional initiatives to enhance customer satisfaction and operational efficiency. Drove continuous improvement through operational leadership and team collaboration.

Customer Success Manager at Dema LLC

July 1, 2024 - November 1, 2024

Designed onboarding processes to improve adoption and reduce churn. Directed client success strategies to increase retention through proactive engagement. Leveraged CRM tools to track KPIs and reported progress to leadership.

Product Manager, AI Project at Greenia Srl

September 1, 2023 - May 1, 2024

Led AI product development for insurance from research to launch. Coordinated cross-functional teams to deliver compliant, user-friendly features. Established customer feedback loops to shape the product roadmap. Directed marketing campaigns and mentored site/stakeholders for resilience.

Legal Assistant at Oracle Solicitors

February 1, 2023 - August 1, 2023

Streamlined case management work accuracy while maintaining compliance with the law. Enhanced operational tracking systems.

Translator at Transituss Srl

April 1, 2022 - November 1, 2022

Managed multilingual translation projects, ensuring accuracy and cultural adaptation across technical manuals and product documentation. Implemented quality control processes to improve translation quality. Collaborated with international teams to deliver clear, reliable English, Italian, Spanish, and Albanian communication.

Translator at Transit Us Srl

April 1, 2022 - November 1, 2022

Managed multilingual translation projects ensuring accuracy and cultural adaptation for technical manuals and product documentation. Implemented quality control processes to improve translation. Collaborated with international teams to deliver clear and reliable English, Italian, Spanish, and Albanian communication.

English Translator at Alba Global

April 1, 2021 - February 1, 2022

Produced English-Albanian translations with emphasis on clarity and cultural accuracy. Delivered polished translations of software manuals, adapting technical language for non-native users. Proofread and revised English documents to maintain professional standards and consistency.

Executive Assistant at Adriatic a Brokerage

March 1, 2016 - January 1, 2017

Coordinated executives’ schedules, reporting, and communications. Streamlined administrative workflows and safeguarded sensitive information while fostering transparent communication.

Director - Recruitment / HR Assistance (O.T.a.l.i.s Hbl) at O.T.a.l.i.s Hbl

November 1, 2014 - December 1, 2015

Directed recruitment and implemented team guidance strategies to improve production quality. Oversaw administrative functions to reinforce organizational operations. Provided HR assistance by coordinating interviews, onboarding new hires, and supporting employee relations.

HR/Director recruitment & administrative leadership (O.T.a.l.i.s Hbl) at O.T.a.l.i.s Hbl

November 1, 2014 - December 1, 2015

Directed director recruitment and implemented team guidance strategies to improve production quality. Oversaw administrative functions to reinforce organizational efficiency. Provided HR assistance by coordinating interviews, onboarding new hires, and supporting employee relations.

Customer Service Representative

July 1, 2012 - February 1, 2014

Responded to customer inquiries via phone, email, and chat with care and attention. Handled high-volume requests during peak periods while maintaining service quality standards.