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Independent and reliable professional with many years of experience in online and offline customer communication, coordinating appointments and working with CRM systems. Enjoys guiding clients through the full process, ensuring accuracy, clear communication, and smooth workflow. With C1-level English experience working with international remote teams and managing multiple tasks simultaneously without issues.…Independent and reliable professional with many years of experience in online and offline customer communication, coordinating appointments and working with CRM systems. Enjoys guiding clients through the full process, ensuring accuracy, clear communication, and smooth workflow. With C1-level English experience working with international remote teams and managing multiple tasks simultaneously without issues.

Klaudia Salanciová

Social Media Manager, Social Media Freelancer, Content Producer, +4

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Independent and reliable professional with many years of experience in online and offline customer communication, coordinating appointments and working with CRM systems. Enjoys guiding clients through the full process, ensuring accuracy, clear communication, and smooth workflow. With C1-level English experience working with international remote teams and managing multiple tasks simultaneously without issues.…Independent and reliable professional with many years of experience in online and offline customer communication, coordinating appointments and working with CRM systems. Enjoys guiding clients through the full process, ensuring accuracy, clear communication, and smooth workflow. With C1-level English experience working with international remote teams and managing multiple tasks simultaneously without issues.

Available to hire

Independent and reliable professional with many years of experience in online and offline customer communication, coordinating appointments and working with CRM systems. Enjoys guiding clients through the full process, ensuring accuracy, clear communication, and smooth workflow.

With C1-level English experience working with international remote teams and managing multiple tasks simultaneously without issues.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Slovak

Fluent

English

Fluent

German

Advanced

Work Experience

General Manager (Online Lessons Operations/Client Management) at Novecnová (company name unclear in resume)

November 1, 2025 - Present

Verbal and written client communication from initial inquiry through trial lesson handover to the teacher for the online lesson. Coordinated bookings and dates for trial programming lessons for children; communicated with parents throughout the process. Worked with Kommo client database, LMS learning management system, and CloudTalk platform (recording and updating data). Daily collaboration with an international team via Slack in English; communicated with Czech-speaking clients in Slovak.

General Manager at AlgoNova

November 1, 2025 - Present

Verbal and written communication with clients from their initial inquiry about a trial lesson through handing them over to the teacher for an online lesson. Coordinated trial bookings and dates for children and communicated with parents throughout the process. Worked with the Kommo client database, LMS learning management system, and CloudTalk platform (recording and updating data). Daily collaboration with an international team via Slack in English; communicating with Czech-speaking clients in Slovak. Managed scheduling and coordination to ensure smooth operations.

Social Media Manager at Pro Horse (Contract)

December 31, 2024 - September 24, 2025

Profile analysis, strategy development, content creation, editing and scheduling based on strategy and content calendar.

Social Media Manager

December 1, 2024 - Present

Freelance social media role communicating with clients to identify needs, plan collaboration, and coordinate deadlines and deliverables. Analyzed profiles, developed strategies and content calendars, managed social media, and provided regular reports. Independently organized multiple client projects including EIWA Agency and ProHorse. Ensured consistent content and campaign planning across deliverables.

Freelance Social Media Manager at EIWA Agency

October 1, 2024 - Present

Profile analysis, strategy development, content creation, editing and scheduling based on strategy and content calendar.

Freelance Makeup Artist & Hobby Makeup Content Creator at Self-employed / Southampton & London, UK

December 31, 2023 - September 24, 2025

Developed wedding, glamour and editorial makeup looks; created content for Instagram/TikTok and blogs; managed client communications; planned and executed makeup looks and social media content; curated shopping recommendations and improved customer experience.

Brand Ambassador at NYX Cosmetics

December 31, 2020 - September 24, 2025

Brand promotion and customer service at Bratislava, Slovakia; supported events and product education.

Brand Ambassador at Estee Lauder

December 31, 2020 - September 24, 2025

Represented Estee Lauder brands, assisted customers, and supported in-store events and launches in Bratislava, Slovakia; contributed to brand visibility.

Sales Assistant at Zara Southamptom (company details unclear; brand in text unclear)

January 1, 2017 - January 1, 2020

Proactive customer care and advice; sales support; restocking and merchandising of goods.

Sales Assistant at Estee Lauder / NYX Cosmetics

January 1, 2017 - Present

Proactive customer care and advising customers on products, supporting sales, restocking merchandise, and maintaining availability of items. Managed shop floor operations including replenishment and merchandising.

Freelance Makeup Artist & Content Creator

January 1, 2016 - January 1, 2023

Personalized care for clients, consultation on requirements, booking appointments, and bespoke makeup services. Created visual and text content for Instagram, TikTok, and Facebook. Collaborated on London Fashion Week and the World Chinese Entrepreneurs Conference in London.

Makeup Artist & Content Creator

January 1, 2016 - January 1, 2023

Provided personalized client care and consultation on requirements, booked appointments, and delivered bespoke makeup services. Created visual and text content for Instagram, TikTok, and Facebook. Collaborated on London Fashion Week and the World Chinese Entrepreneurs Conference in London.