Mark Canali

Provided end-user and device support by installing, updating, and troubleshooting hardware and software using SCCM. Provisioned and customized new PCs/laptops, deployed newly provisioned workstations, transitioned users to new devices, and removed unwanted bloatware. Investigated and resolved IT issues reported by end users, maintained detailed documentation through a ticketing system, and supported asset procurement/tracking. Monitored and troubleshot backups using Datto, Veeam, and Azure, while coordinating with vendors to drive resolutions.

Developed bots using Automation Anywhere to automate repetitive business tasks for lines of business. Troubleshot bot defects, created change records, and supported migration of tested solutions into production. Partnered with business stakeholders to gather requirements and maintain documentation. Served as knowledge admin by keeping knowledge articles and bot automation manuals up to date, and provided after-hours on-call support when bots failed.

Analyzed business and system requirements to understand application behavior and needs. Wrote and executed test scripts based on requirements, performed exploratory testing, and specified test data requirements. Triaged test results and documented/tracked defects in HP ALM. Created test strategies and submitted project status reports to help ensure deliverables met deadlines and remained on track.