Available to hire
Hi, I’m Furkan Aktulum. I’ve built a solid career delivering technical support and customer service for global clients across diverse settings, including Teleperformance, Mechanist Games, Datça Vineyard, and Eurostars Hotels. I excel at resolving issues quickly, using CRM tools like Salesforce, and collaborating with teammates to enhance the customer experience.
I’m fluent in English, enjoy international travel and camping, and gaming. I have over 800 games in my steam library and play a lot of games. I also have a youtube channel focused on gaming.
Skills
Language
Work Experience
Customer Support Specialist at Teleperformance
August 1, 2022 - July 1, 2025Provided technical support and customer service to clients; utilized Salesforce CRM for task management and rapid problem resolution; collaborated with team members to enhance customer experience.
Customer Support Specialist at Mechanist Games
April 1, 2022 - August 1, 2022Handled customer inquiries and provided technical support; improved customer satisfaction through analytical troubleshooting.
Wine Sales Specialist at Datça Vineyard
March 1, 2020 - March 1, 2022Enhanced sales through effective communication; provided English language support to international visitors.
Front Desk Clerk at Eurostars Hotels
August 1, 2019 - March 1, 2020Managed receptionist duties and ensured guest satisfaction; utilized communication skills for guest interactions.
Education
Bachelor's Degree at Istanbul University
January 1, 2017 - January 1, 2021Qualifications
Industry Experience
Professional Services, Travel & Hospitality, Media & Entertainment, Retail, Education
Skills
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