Available to hire
I am a detail-oriented service center technician with hands-on experience in defect reporting, issue reproduction, and process-driven troubleshooting across complex systems. I excel at exploratory problem-solving, clear documentation, and communicating technical issues in high-volume environments.
As a veteran, I bring a disciplined, methodical approach and a passion for identifying gameplay issues, usability problems, and systemic bugs in games.
Work Experience
Service Center Technician at Goodwill Industries of San Antonio
January 1, 2021 - PresentInvestigated, reproduced, and documented reported issues using structured troubleshooting workflows; identified root causes by isolating variables and validating consistent behavior across scenarios; logged, tracked, and escalated defects through ticketing systems with clear reproduction steps; verified resolutions by re-testing fixes and confirming expected behavior prior to closure; followed standard operating procedures to ensure accurate, repeatable outcomes; communicated technical issues clearly to both technical and non-technical stakeholders; recognized recurring issue patterns and provided feedback to improve process efficiency.
Shift Manager at McDonald’s
January 1, 2016 - December 31, 2019Enforced standard operating procedures to ensure consistency and quality; supervised daily operations, addressing deviations and resolving issues in real time; trained team members on procedures, quality expectations, and performance standards; identified process breakdowns and implemented corrective actions.
Education
Qualifications
Industry Experience
Gaming, Retail, Non-Profit Organization, Professional Services
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