Available to hire
I’m Komal Joshi, an adaptable, driven professional with a passion for writing, customer service, and administration. I bring a proactive mindset, strong interpersonal skills, and proven experience across media, digital marketing, reception, and digital services. I thrive in dynamic, people-focused environments and enjoy contributing to creative projects and administrative operations. Through diverse roles—from HR administration to publishing and volunteering—I have developed strong organisational skills, GDPR/compliance awareness, and a collaborative approach that values feedback and continuous improvement.
Experience Level
Work Experience
HR Admin Apprentice (Hybrid) at PA Housing
January 1, 2024 - July 31, 2024Managed references, contractual changes, DBS checks, invoices, and POs via iTrent, P2P, and iGrow systems. Attended HR/ER meetings; updated confidential logs. Ensured GDPR, safeguarding, CIPD standards, and internal policies. Used Smart Assessor to track tasks, reflections, workshops, and 1-1 sessions.
Customer Service Assistant (Christmas Temp) at B&M
October 1, 2023 - December 31, 2023Handled tills and shop floor, assisted customers, managed stock, supported purchases, and processed returns; participated in tidy-up routines.
Receptionist (Temp Cover) at Sturgess Hyundai
October 1, 2023 - October 31, 2023Directed visitors, managed calls and emails, mail handling, and data entry via the Emax system.
Dental Receptionist & Trainee Nurse at Wigston Dental Care Surgery
August 1, 2022 - February 28, 2023Managed patient appointments, labs, records, and hygiene documentation; processed payments; supported dentists; maintained sterilisation.
Administrative Assistant (Kickstart) at Leicestershire County Council
August 1, 2021 - March 31, 2022Front desk support for birth/death/marriage registrations; processed payments; updated case records; supported office admin tasks.
Retail Assistant at Primark, Sainsbury’s, Wilko
January 1, 2018 - December 31, 2020Worked across tills, shop floor, and stock management; delivered customer support.
GM and Clothing Assistant (Temp) at Sainsbury’s, Leicester
October 1, 2019 - January 31, 2020Customer service and merchandising responsibilities during temporary assignment.
Customer Service Assistant (Level 1) at Wilko, Leicester
October 1, 2018 - December 31, 2018Front-of-house customer service and tills duties.
Volunteer Admin Assistant at Shama Women’s Centre
December 1, 2024 - PresentOnboarding volunteers, admin tasks, event planning, and helpline support; participated in Mental Health Ambassador Training and community outreach.
Publishing Consultant & Blogger at Inkfeathers Publishing
July 1, 2021 - June 30, 2022Shortlisted submission entrants and interviewed writers/editors; guided applicants on guidelines and contracts. Promoted content via social media and the website; hosted Instagram Lives; co-authored multiple anthologies.
Volunteer at Sabras Radio, Leicester
October 1, 2016 - July 31, 2017Provided customer service to clients; updated social media via Buffer; performed SEO; supported events and station activities.
Admin Assistant at Jasmine Hair & Beauty Salon
June 1, 2017 - PresentAssisted with appointment bookings, document management, and general salon administration.
Education
Skills Bootcamp in Digital Marketing (Graduate) at Anicca Academy
January 1, 2024 - January 1, 2025Employability Skills L1 & Equality & Diversity L2 at Tempus Training
January 1, 2023 - January 1, 2023Digital Contact Centre L1 & Customer Service L2 at Back2Back Group
January 1, 2023 - January 1, 2023NHS UHL Course at Leicester College
January 1, 2022 - January 1, 2022Certificate in Personal Development at Wise Origin
January 1, 2019 - January 1, 2019Business Admin (RQF) at Leicester College
January 1, 2019 - January 1, 2019BTEC Level 3 in Creative Media at Regent College
January 1, 2018 - January 1, 2018BTEC Level 2 in Beauty Therapy & Creative Media at Leicester College
January 1, 2016 - January 1, 2017GCSEs at Rushey Mead School
January 1, 2015 - January 1, 2015Qualifications
NCFE Level 2 in Business Administration
January 1, 2023 - January 1, 2023Skills Bootcamp in Digital Marketing (Graduate)
January 1, 2024 - January 1, 2025NCFE Level 2 in Business Administration
January 1, 2023 - January 1, 2023Employability Skills L1 & Equality & Diversity L2
January 1, 2023 - January 1, 2023Digital Contact Centre L1 & Customer Service L2
January 1, 2023 - January 1, 2023NHS UHL Course
January 1, 2022 - January 1, 2022Certificate in Personal Development
January 1, 2019 - January 1, 2019Business Admin (RQF)
January 1, 2019 - January 1, 2019BTEC Level 3 in Creative Media
January 1, 2018 - January 1, 2018BTEC Level 2 in Beauty Therapy & Creative Media
January 1, 2016 - January 1, 2017GCSEs
January 1, 2015 - January 1, 2015Industry Experience
Media & Entertainment, Professional Services, Education, Retail, Healthcare
Experience Level
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