I’m Kondwani Chibisa, an IT Support Technician who enjoys solving technical problems calmly and methodically. With a Level 3 IVQ Advanced Diploma in Information Technology System Support from Malawi Polytechnic Continuing Education Centre, I’ve built strong hands-on experience through small-scale computer repair work and continuous learning in system maintenance, troubleshooting, and basic networking.…

Kondwani Chibisa

I’m Kondwani Chibisa, an IT Support Technician who enjoys solving technical problems calmly and methodically. With a Level 3 IVQ Advanced Diploma in Information Technology System Support from Malawi Polytechnic Continuing Education Centre, I’ve built strong hands-on experience through small-scale computer repair work and continuous learning in system maintenance, troubleshooting, and basic networking.…

Available to hire
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Skills

Experience Level

Microsoft Excel
Intermediate
CRM
Intermediate
Active Directory
Intermediate

Language

Chichewa; Chewa; Nyanja
Advanced

Work Experience

Online Customer Support Agent at IT Africa
December 1, 2025 - Present
Provided timely support to customers through chat, email, and social media. Responded to inquiries, complaints, and basic technical issues with professionalism and accuracy, and escalated advanced cases to the relevant IT teams. Assisted with product/service information, account management, and order support. Logged and tracked issues using ticketing/CRM systems, maintained clear and empathetic communication to ensure customer satisfaction, and contributed to improving support processes and knowledge base content while following SLAs and company policies.
Chichewa Language Specialist AI Trainer at Invisible Technologies
October 1, 2025 - Present
Prepared, annotated, and validated datasets for AI model training in projects that included Google DeepMind and a GiveDirectly audio transcription and translation pilot. Supported model training, evaluation, and refinement, and performed testing and quality assurance to ensure outputs met project standards. Conducted accurate audio transcription and translation with careful checks for grammar, meaning, and contextual correctness, flagging inconsistencies and unclear audio segments to improve dataset quality and model reliability.
Receptionist at Kilimanjaro Lodge
January 1, 2024 - December 31, 2025
Managed reservations and booking systems for both online and walk-in guests, maintained an updated guest register, and prepared bills, receipts, and payment records. Handled correspondence such as emails, messages, and mail, and filed operational records related to guests and lodge services. Assisted with guest information requests, handled check-outs smoothly, and addressed inquiries and complaints professionally while following internal procedures.

Education

Level 3 IVQ Advanced Diploma in Information Technology System Support at Malawi Polytechnic Continuing Education Centre
January 1, 2024 - December 31, 2024
Advanced Diploma in Information Technology Systems Support at Malawi Polytechnic Continuing Education Centre
January 1, 2025 - September 9, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Computers & Electronics, Professional Services, Education, Software & Internet, Telecommunications, Travel & Hospitality

Skills

Experience Level

Microsoft Excel
Intermediate
CRM
Intermediate
Active Directory
Intermediate

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