I’m Koren Wong, a compassionate marketing and member experience professional focused on supporting animal-focused organizations. With hands-on experience in community engagement, digital communications, and customer care, I help teams tell their stories, grow their communities, and deliver thoughtful experiences for members and supporters. My background in veterinary office assistance has sharpened administrative, outreach, and client-support skills that translate into clear, empathetic communication and efficient operations. I’m passionate about creating welcoming spaces online and offline where people and pets thrive. I enjoy coordinating content across email, push notifications, and social channels, collaborating with partner organizations, and continuously improving help resources to reduce inquiries and boost satisfaction. Fluent in English and Cantonese, I bring strong cross-cultural communication and a collaborative mindset to every project.

Koren Wong

I’m Koren Wong, a compassionate marketing and member experience professional focused on supporting animal-focused organizations. With hands-on experience in community engagement, digital communications, and customer care, I help teams tell their stories, grow their communities, and deliver thoughtful experiences for members and supporters. My background in veterinary office assistance has sharpened administrative, outreach, and client-support skills that translate into clear, empathetic communication and efficient operations. I’m passionate about creating welcoming spaces online and offline where people and pets thrive. I enjoy coordinating content across email, push notifications, and social channels, collaborating with partner organizations, and continuously improving help resources to reduce inquiries and boost satisfaction. Fluent in English and Cantonese, I bring strong cross-cultural communication and a collaborative mindset to every project.

Available to hire

I’m Koren Wong, a compassionate marketing and member experience professional focused on supporting animal-focused organizations. With hands-on experience in community engagement, digital communications, and customer care, I help teams tell their stories, grow their communities, and deliver thoughtful experiences for members and supporters. My background in veterinary office assistance has sharpened administrative, outreach, and client-support skills that translate into clear, empathetic communication and efficient operations.

I’m passionate about creating welcoming spaces online and offline where people and pets thrive. I enjoy coordinating content across email, push notifications, and social channels, collaborating with partner organizations, and continuously improving help resources to reduce inquiries and boost satisfaction. Fluent in English and Cantonese, I bring strong cross-cultural communication and a collaborative mindset to every project.

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Language

English
Fluent

Work Experience

Marketing Operations Coordinator & Member Experience Coordinator at Zoolife
June 1, 2024 - Present
Managed platform-wide email and push notifications, announcements, and pinned messages to ensure clear, timely communication of animal updates, events, and initiatives. Scheduled and uploaded curated animal-focused video content, maintaining accuracy, consistency, and engagement across the platform and social channels. Delivered empathetic customer support, responding to inquiries within 24 hours and supporting member satisfaction and retention. Created digital content using Canva and Adobe Express to enhance storytelling and visual clarity. Curated and promoted partner organization content, increasing visibility for animal care initiatives. Maintained help-page content to reduce repetitive support inquiries and improve user experience. Engaged with users on-platform and within the Zoolife Insider Facebook group to foster a welcoming, supportive community.

Education

Veterinary Office Assistant Certificate at Durham College
January 1, 2023 - January 1, 2024
Business Administration Diploma – Marketing at Centennial College
January 1, 2022 - January 1, 2023
Office Administration Diploma at Centennial College
January 1, 2021 - January 1, 2022
Veterinary Office Assistant Certificate at Durham College
January 1, 2023 - December 31, 2024
Business Administration Diploma – Marketing at Centennial College
January 1, 2022 - December 31, 2023
Office Administration Diploma at Centennial College
January 1, 2021 - December 31, 2022

Qualifications

Microsoft Office Certified (Excel, Outlook, PowerPoint)
August 21, 2021 - January 13, 2026
Google Analytics & Hootsuite Certified
October 21, 2021 - January 13, 2026
Microsoft Office Certified (Excel, Outlook, PowerPoint)
January 11, 2030 - January 20, 2026
Google Analytics & Hootsuite Certified
January 11, 2030 - January 20, 2026

Industry Experience

Non-Profit Organization, Healthcare, Professional Services, Media & Entertainment, Education