Koren Wong
I'm a compassionate Marketing & Member Experience professional who loves helping animal-focused organizations connect with their communities through thoughtful content and meaningful engagement.
About
I’m a compassionate Marketing & Member Experience professional who loves helping animal-focused organizations connect with their communities through thoughtful content and meaningful engagement. I thrive in roles that blend marketing operations, digital communications, and customer care to create memorable experiences for members and supporters.
With a background in veterinary office administration, I bring strong administrative and outreach skills, plus hands-on experience scheduling content, coordinating events, and analyzing audience needs. I enjoy turning complex updates into clear, empathetic messaging that resonates with diverse audiences—online and in-person—and building welcoming, collaborative communities.
- 2 years' experience
- Joined January 2026
Industry experience
- Non-Profit Organization
- Healthcare
- Professional Services
- Media & Entertainment
- Education
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Work experience
Managed platform-wide email and push notifications, announcements, and pinned messages to ensure clear, timely communication of animal updates, events, and initiatives. Scheduled and uploaded curated animal-focused video content, maintaining accuracy, consistency, and engagement across the platform and social channels. Delivered empathetic customer support, responding to inquiries within 24 hours and supporting member satisfaction and retention. Created digital content using Canva and Adobe Express to enhance storytelling and visual clarity. Curated and promoted partner organization content, increasing visibility for animal care initiatives. Maintained help-page content to reduce repetitive support inquiries and improve user experience. Engaged with users on-platform and within the Zoolife Insider Facebook group to foster a welcoming, supportive community.
Education· 9
Certifications and awards· 7
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