Available to hire
I am an organized and detail-oriented individual who is passionate about providing top-notch customer service, sales, and hospitality. With 13 years of hotel management experience and 20 years in customer service, I am dedicated to delivering professional, engaging, and superior customer service.
Language
English
Fluent
Greek, Modern
Fluent
French
Beginner
Work Experience
Customer Service Representative at Mediatel-Cosmote
October 1, 2024 - October 1, 2024Managed large amounts of incoming calls from Cosmote customers, updating customer information, managing accounts, and providing excellent service in Greek and English.
Customer Service Representative at Alorica
January 1, 2024 - January 1, 2024Conducted inbound and outbound calls related to negotiating payments for Credit One bank customers, achieving top performance for four years.
Sales Representative at PC Financial Bank - Mosaic Sales Solutions
June 1, 2019 - June 1, 2019Built brand presence and maximized revenue by providing customized banking solutions to customers and assisting them with their inquiries.
Customer Service Representative at HGS Canada
August 1, 2018 - August 1, 2018Managed incoming calls from Rogers Communications, handling customer accounts and inquiries with a focus on retention and satisfaction.
Office Clerk at PlumbTech Heating & Backflow Services
December 1, 2016 - December 1, 2016Handled incoming telephone calls, billing, and correspondence while maintaining office files and inventory.
Hotel Night Manager at The Lord Nelson Hotel & Suites
February 1, 2015 - February 1, 2015Greeted guests and managed hotel operations during night shifts, ensuring guest satisfaction and resolving issues.
Hotel Night Manager at Comfort Hotel Bayers Lake
May 1, 2014 - May 1, 2014Oversaw hotel operations during night shifts, focusing on customer service and problem resolution.
Hotel Night Manager at AKS Porto Heli Hotel & Conference Centre
October 1, 2012 - October 1, 2012Managed night operations at a luxury hotel, focusing on guest relations and service excellence.
Hotel Warehouse Manager at Hotel Poseidon Resort
November 1, 2001 - November 1, 2001Ensured compliance with safety regulations and coordinated warehouse operations for a 5-star hotel.
Food & Beverage Cost Controller at Hotel Poseidon Resort
December 1, 1998 - December 1, 1998Responsible for calculating and controlling food and beverage costs, ensuring inventory management.
Education
Bachelors Degree in Business Administration & Hotel Management at Technological Educational Institute of Crete
January 1, 1989 - January 1, 1996Management in the Tourism Industry Certificate at Cornell University & ALBA
January 11, 2030 - November 1, 2025Qualifications
WHMIS
August 1, 2019 - November 1, 2025Food Handling & Safety Certificate-Diploma
February 1, 2018 - November 1, 2025Industry Experience
Travel & Hospitality
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