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I’m Kristina Paunovic from Niš, Serbia. I have 4 years of hands-on experience in Quality Control and nearly 2 years in a call center, where I promoted, sold, and advised clients on products. I am detail-oriented, a fast learner, and excel at guiding clients through issues while ensuring a positive experience. I’m eager to transition into the IT/tech sector, where I can apply my debugging, documentation, and mentoring strengths. I hold a Master’s degree in Pedagogy and bring strong communication, problem-solving, and organizational skills to the team. I also have beginner-level Spanish reading and writing skills and am committed to continuous learning. I am in possession of a BSN and have secured accommodation in the Netherlands, where I am able to reside.…I’m Kristina Paunovic from Niš, Serbia. I have 4 years of hands-on experience in Quality Control and nearly 2 years in a call center, where I promoted, sold, and advised clients on products. I am detail-oriented, a fast learner, and excel at guiding clients through issues while ensuring a positive experience. I’m eager to transition into the IT/tech sector, where I can apply my debugging, documentation, and mentoring strengths. I hold a Master’s degree in Pedagogy and bring strong communication, problem-solving, and organizational skills to the team. I also have beginner-level Spanish reading and writing skills and am committed to continuous learning. I am in possession of a BSN and have secured accommodation in the Netherlands, where I am able to reside.

Kristina Paunovic

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I’m Kristina Paunovic from Niš, Serbia. I have 4 years of hands-on experience in Quality Control and nearly 2 years in a call center, where I promoted, sold, and advised clients on products. I am detail-oriented, a fast learner, and excel at guiding clients through issues while ensuring a positive experience. I’m eager to transition into the IT/tech sector, where I can apply my debugging, documentation, and mentoring strengths. I hold a Master’s degree in Pedagogy and bring strong communication, problem-solving, and organizational skills to the team. I also have beginner-level Spanish reading and writing skills and am committed to continuous learning. I am in possession of a BSN and have secured accommodation in the Netherlands, where I am able to reside.…I’m Kristina Paunovic from Niš, Serbia. I have 4 years of hands-on experience in Quality Control and nearly 2 years in a call center, where I promoted, sold, and advised clients on products. I am detail-oriented, a fast learner, and excel at guiding clients through issues while ensuring a positive experience. I’m eager to transition into the IT/tech sector, where I can apply my debugging, documentation, and mentoring strengths. I hold a Master’s degree in Pedagogy and bring strong communication, problem-solving, and organizational skills to the team. I also have beginner-level Spanish reading and writing skills and am committed to continuous learning. I am in possession of a BSN and have secured accommodation in the Netherlands, where I am able to reside.

Available to hire

I’m Kristina Paunovic from Niš, Serbia. I have 4 years of hands-on experience in Quality Control and nearly 2 years in a call center, where I promoted, sold, and advised clients on products. I am detail-oriented, a fast learner, and excel at guiding clients through issues while ensuring a positive experience.

I’m eager to transition into the IT/tech sector, where I can apply my debugging, documentation, and mentoring strengths. I hold a Master’s degree in Pedagogy and bring strong communication, problem-solving, and organizational skills to the team. I also have beginner-level Spanish reading and writing skills and am committed to continuous learning.

I am in possession of a BSN and have secured accommodation in the Netherlands, where I am able to reside.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

Serbian

Fluent

English

Advanced

Dutch

Beginner

Spanish; Castilian

Beginner

Work Experience

Quality Control (Manual Tester) at Digital MVMT

January 1, 2022 - Present

Prepare detailed specifications and data for developers before the website development phase; perform thorough manual testing of websites after development is completed; provide clear feedback and suggestions for improvements; collaborate with developers to verify fixes and ensure product readiness; conduct final quality checks before delivering websites to affiliate teams for product launch (mobile and desktop); maintain comprehensive documentation and track task progress in internal systems; trained and mentored new employees through onboarding sessions; represented the QC team in orientation meetings with a pedagogy and social-work perspective.

Customer Support/Call Center Representative at Centar za zdravlje

March 1, 2020 - December 1, 2021

Promoted and sold products; advised clients on usage; guided customers through troubleshooting; managed inquiries via phone, email, and chat; developed communication, problem-solving, and relationship-building skills.