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I am a dedicated and versatile technology professional with over 5 years of experience driving CRM, SaaS, and enterprise system initiatives across banking and high-growth technology companies. I currently lead the end-to-end CRM implementation at ProCredit Bank, orchestrating cross-functional collaboration between IT, operations, and business units. I am known for combining deep technical execution with strong commercial awareness — delivering automation, restructuring operational units, negotiating vendor agreements, and scaling systems with a holistic 360° view of product and business performance.…I am a dedicated and versatile technology professional with over 5 years of experience driving CRM, SaaS, and enterprise system initiatives across banking and high-growth technology companies. I currently lead the end-to-end CRM implementation at ProCredit Bank, orchestrating cross-functional collaboration between IT, operations, and business units. I am known for combining deep technical execution with strong commercial awareness — delivering automation, restructuring operational units, negotiating vendor agreements, and scaling systems with a holistic 360° view of product and business performance.

Kristiyan Dimitrov

Project Manager, Product Designer, UX Designer, +2

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I am a dedicated and versatile technology professional with over 5 years of experience driving CRM, SaaS, and enterprise system initiatives across banking and high-growth technology companies. I currently lead the end-to-end CRM implementation at ProCredit Bank, orchestrating cross-functional collaboration between IT, operations, and business units. I am known for combining deep technical execution with strong commercial awareness — delivering automation, restructuring operational units, negotiating vendor agreements, and scaling systems with a holistic 360° view of product and business performance.…I am a dedicated and versatile technology professional with over 5 years of experience driving CRM, SaaS, and enterprise system initiatives across banking and high-growth technology companies. I currently lead the end-to-end CRM implementation at ProCredit Bank, orchestrating cross-functional collaboration between IT, operations, and business units. I am known for combining deep technical execution with strong commercial awareness — delivering automation, restructuring operational units, negotiating vendor agreements, and scaling systems with a holistic 360° view of product and business performance.

Available to hire

I am a dedicated and versatile technology professional with over 5 years of experience driving CRM, SaaS, and enterprise system initiatives across banking and high-growth technology companies. I currently lead the end-to-end CRM implementation at ProCredit Bank, orchestrating cross-functional collaboration between IT, operations, and business units.

I am known for combining deep technical execution with strong commercial awareness — delivering automation, restructuring operational units, negotiating vendor agreements, and scaling systems with a holistic 360° view of product and business performance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

CRM Expert at ProCredit Bank

September 1, 2025 - Present

Leading the strategic implementation and enterprise-wide rollout of the bank’s CRM platform, including configuration, automation architecture, integrations, governance, and vendor coordination. Aligning technical and business stakeholders to ensure regulatory compliance, long-term scalability, and measurable commercial impact.

Senior Support Engineer at Livestorm

August 1, 2024 - February 28, 2025

Owned complex HubSpot configurations and advanced automation workflows supporting marketing and revenue operations. Resolved high-impact enterprise integration challenges while collaborating with Product and Engineering to enhance system reliability, automation maturity, and customer retention.

Application Manager at GoStudent

April 1, 2023 - March 1, 2024

Managed a portfolio of 50+ business-critical applications across departments, overseeing performance, usage optimization, and lifecycle governance. Conducted service performance reviews, evaluated and implemented alternative solutions, and led vendor selection. Negotiated new vendor agreements and renegotiated existing contracts to improve commercial terms and service quality. Reduced manual enrolment and provisioning workload by over 30% through automation and workflow redesign initiatives.

Technical Project & Implementation Manager at Settle

February 1, 2021 - January 1, 2024

Rebuilt and led the company’s support unit from the ground up, including full migration to a new support platform — managing tool selection, integration, configuration, documentation, and operational rollout. Recruited, interviewed, and managed support agents while establishing structured processes and knowledge frameworks. Simultaneously drove business development initiatives through end-to-end product integrations with merchants, acting as technical advisor across complex SaaS and API implementations.