Operations Specialist at Impress

Lead operations for two locations; improved operational efficiency by 20% through process optimization and automation; reduced errors by streamlining workflows and eliminating unnecessary pipeline stages; liaison between doctors, sales, customer support, and management to ensure accurate information flow; managed office operations, supplies, mail distribution, and front desk support; assisted HR and management with documentation, staff communication, and event organization; oversaw office space, travel arrangements, and vendor relationships; prepared and processed medical contracts and government reports; implemented a digital contract management system, reducing manual errors and improving compliance; maintained systems, records, and training registrations.

Documentation Administrator at Roche Eesti OÜ

Led operations for UK, German, and Italian markets; coordinated virtual setup processes from patient onboarding to video simulation; improved operational efficiency by 20% through process optimization and automation; reduced errors by streamlining workflows and eliminating unnecessary pipeline stages; acted as liaison between doctors, sales, customers support, and management; managed office operations for two locations; assisted HR and management with documentation, staff communication, and event organization; oversaw office space, travel arrangements, and vendor relationships; prepared and processed medical contracts and government reports; implemented a digital contract management system; maintained systems, records, and training registrations.

Office Assistant at Estonian Entrepreneurship University of Applied Sciences

Provided translations support (Russian–Estonian) for academic systems.