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I am an energetic and people-oriented Mass Communication graduate with robust experience in customer service, front desk operations, media production, and team coordination. I thrive in high-pressure environments and bring professionalism and empathy to every interaction, ensuring a positive experience for clients and colleagues alike. My background includes producing community-focused news, supervising reporting teams, and streamlining editorial workflows, which has consistently improved efficiency. I am a clear communicator who values customer satisfaction and collaborative office workflows.…I am an energetic and people-oriented Mass Communication graduate with robust experience in customer service, front desk operations, media production, and team coordination. I thrive in high-pressure environments and bring professionalism and empathy to every interaction, ensuring a positive experience for clients and colleagues alike. My background includes producing community-focused news, supervising reporting teams, and streamlining editorial workflows, which has consistently improved efficiency. I am a clear communicator who values customer satisfaction and collaborative office workflows.

Ihuoma Krystal Uwom

Affiliate Marketer, Costume Designer, Media Coordinator, +6

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I am an energetic and people-oriented Mass Communication graduate with robust experience in customer service, front desk operations, media production, and team coordination. I thrive in high-pressure environments and bring professionalism and empathy to every interaction, ensuring a positive experience for clients and colleagues alike. My background includes producing community-focused news, supervising reporting teams, and streamlining editorial workflows, which has consistently improved efficiency. I am a clear communicator who values customer satisfaction and collaborative office workflows.…I am an energetic and people-oriented Mass Communication graduate with robust experience in customer service, front desk operations, media production, and team coordination. I thrive in high-pressure environments and bring professionalism and empathy to every interaction, ensuring a positive experience for clients and colleagues alike. My background includes producing community-focused news, supervising reporting teams, and streamlining editorial workflows, which has consistently improved efficiency. I am a clear communicator who values customer satisfaction and collaborative office workflows.

Available to hire

I am an energetic and people-oriented Mass Communication graduate with robust experience in customer service, front desk operations, media production, and team coordination. I thrive in high-pressure environments and bring professionalism and empathy to every interaction, ensuring a positive experience for clients and colleagues alike.

My background includes producing community-focused news, supervising reporting teams, and streamlining editorial workflows, which has consistently improved efficiency. I am a clear communicator who values customer satisfaction and collaborative office workflows.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Servicom Officer (Customer Service) at National Insurance Commission (NAICOM)

July 1, 2024 - May 1, 2025

Served as the first point of contact for clients and visitors, documented daily client visits and prepared reports using Microsoft Word, and handled inquiries and feedback with professionalism, contributing to improved customer satisfaction.

News Producer at Crowther Radio (Love FM) 104.5

January 1, 2022 - December 31, 2022

Produced community-focused news stories and supervised reporting teams; improved reporting efficiency by 15% through coordinated editorial workflows.

Customer Service Representative at Center Point Network (CPN)

January 1, 2019 - December 31, 2019

Welcomed and attended to clients daily, ensuring prompt and positive engagement; reduced customer wait time by 30% through improved front desk coordination.

Servicom Officer / Front Desk & Customer Service at National Insurance Commission (NAICOM) - Servicom Department

July 1, 2024 - May 1, 2025

Served as the first point of contact for clients and visitors, documenting daily client visits, and preparing reports. Handled inquiries, complaints and feedback with professionalism, contributing to improved customer satisfaction.