Night Receptionist/Service Technician at SSC Services for Education (Queen's University)

Answered inbound and emergency calls at night regarding residential concerns. Reduced downtime by maintaining a daily task list. Met and maintained deadlines. Improved customer relations by completing tasks efficiently. Demonstrated ability to follow through on and complete projects. Improved customer satisfaction by responding to inbound calls in a timely and professional manner.

Retail Sales Associate at Follett Staffing

Assisted customers in making purchases and finding items on the sales floor. Increased customer relations by building rapport with regular store customers. Processed cash payments using a point-of-sale system. Improved the appearance of the sales floor by organizing and restocking items regularly.

Front Desk Assistant/ Tutor (PT) at Kumon Math and Reading Center

Acted as an assistant to the main front desk agent. Duties included data entry and answering questions and phone calls.

Digital Marketing Manager (Remote) at Kayla Jackson Social Media Management Services

Professionally managed marketing platforms for a variety of small businesses and nonprofits across the Triad and Charlotte metro area. Developed social media committees with staff that increased productivity. Implemented monthly meetings with clients via Zoom and telephone calls. Maintained strong social media and brand presence across Twitter, Facebook, Instagram, and TikTok platforms. Monitored online presence of company’s brand and engaged with users, strengthening customer relationships. Managed accounts and analyzed content performance using social media marketing tools including Hootsuite, Google Analytics, and Facebook Insights. Managed paid ad campaigns.

Digital Marketing Manager at Kayla Jackson Social Media Management Service

Remote management of marketing platforms for a variety of small businesses and non-profits across the Triad and Charlotte Metro area.

Digital Marketing Manager at Generation Ed

Led digital marketing initiatives for a Greensboro, NC nonprofit; managed campaigns and social media growth.

Digital Marketing Manager at Child Care Resource Center

Developed weekly blog and monthly newsletter; managed social media channels and campaigns to increase reach.

Digital Marketing Manager at Da Cable Plug

Managed digital marketing campaigns for Charlotte-area clients; content creation and paid media.

Digital Marketing Manager at Benoit Personal Injury Law Firm

Managed social media, website content, and ad campaigns to drive inquiries.

Digital Marketing Manager at Mojo Education

Led digital marketing for a Winston-Salem-based education nonprofit; built content and social media plans.

Intern at 98.7 Simon

Interned at a Greensboro radio station, managing prize giveaways on Facebook and writing radio spots.

Volunteer Social Media Manager at Metro Lincoln Association of the Blind

Volunteer role managing social media presence and engagement.

Volunteer Social Media Manager at F.A.C.E.S. (Québec, Canada)

Volunteered remotely for youth-based nonprofit; created weekly content and graphics for Facebook and Instagram.