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Hello, I’m Kufre John Otto, a service-oriented professional with over 15 years in customer support and administrative operations. I thrive in high-volume, remote environments, coordinating CRM-driven client journeys and booking management to deliver smooth experiences. I excel at cross-functional collaboration, data entry accuracy, and creative design, from UI/UX and branding to photography and asset retouching. I bring reliability, attention to detail, and a collaborative mindset to every project.…Hello, I’m Kufre John Otto, a service-oriented professional with over 15 years in customer support and administrative operations. I thrive in high-volume, remote environments, coordinating CRM-driven client journeys and booking management to deliver smooth experiences. I excel at cross-functional collaboration, data entry accuracy, and creative design, from UI/UX and branding to photography and asset retouching. I bring reliability, attention to detail, and a collaborative mindset to every project.

Kufre John Otto

Photographer, UI Designer, Graphic Designer, +6

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Hello, I’m Kufre John Otto, a service-oriented professional with over 15 years in customer support and administrative operations. I thrive in high-volume, remote environments, coordinating CRM-driven client journeys and booking management to deliver smooth experiences. I excel at cross-functional collaboration, data entry accuracy, and creative design, from UI/UX and branding to photography and asset retouching. I bring reliability, attention to detail, and a collaborative mindset to every project.…Hello, I’m Kufre John Otto, a service-oriented professional with over 15 years in customer support and administrative operations. I thrive in high-volume, remote environments, coordinating CRM-driven client journeys and booking management to deliver smooth experiences. I excel at cross-functional collaboration, data entry accuracy, and creative design, from UI/UX and branding to photography and asset retouching. I bring reliability, attention to detail, and a collaborative mindset to every project.

Available to hire

Hello, I’m Kufre John Otto, a service-oriented professional with over 15 years in customer support and administrative operations. I thrive in high-volume, remote environments, coordinating CRM-driven client journeys and booking management to deliver smooth experiences.

I excel at cross-functional collaboration, data entry accuracy, and creative design, from UI/UX and branding to photography and asset retouching. I bring reliability, attention to detail, and a collaborative mindset to every project.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Hausa

Advanced

Work Experience

Customer Service Representative & Photographer at STUDIO24 NIGERIA

January 1, 2024 - Present

Manage end-to-end client relationships by leveraging HubSpot CRM to track booking journeys, streamline inquiries, and maintain high retention rates for over 200+ monthly clients. Respond to inbound service inquiries across omnichannel support platforms, providing prompt and accurate resolutions to ensure a premium customer experience. Maintain frictionless remote collaboration via SharePoint to organize and secure 1,000+ digital media assets for stakeholder review. Provide high-end visual asset retouching using Adobe Photoshop and Lightroom, ensuring 100% adherence to corporate brand standards and quality benchmarks.

UI/UX & Graphic Designer (Virtual Assistant / Freelance) at STONEBRIDGE DESIGN & PHOTOGRAPHY

January 1, 2023 - January 1, 2024

Assisted as a remote virtual assistant by combining creative direction with technical UI/UX methodologies to build intuitive digital interfaces and user flows. Provided clean and readable visual layouts for digital content by optimizing typography and image placement for high-visibility marketing assets. Maintained brand consistency by engineering bespoke iconography and visual elements tailored to specific corporate client specifications. Collaborated via remote tools to deliver project milestones on time, achieving a 95% client satisfaction rating for freelance design deliverables.

Indoor/Outdoor Photographer & Image Editor at G-DIGITAL ARENA LTD (A DIVISION OF CYBERMUL NIG. LTD)

January 1, 2018 - January 1, 2023

Responded to client scheduling needs and managed complex booking calendars to execute photography sessions under strict deadlines. Provided exceptional client service and post-production workflows, resulting in a 30% increase in repeat studio bookings. Maintained accurate records of client preferences and asset delivery dates to ensure consistent service quality. Assisted in the maintenance of studio equipment and digital storage systems to prevent operational downtime.

Virtual Support & Office Assistant at LIVING FAITH CHURCH, MKPANAK

January 1, 2010 - January 1, 2012

Managed administrative operations including email management, digital filing, and high-accuracy data entry for membership records. Maintained master calendars and booking logs to coordinate logistics for large-scale events and daily operational workflows. Provided weekly operational reports based on contribution databases, ensuring 100% data integrity for financial and administrative logs. Assisted as the primary remote touchpoint for inbound phone calls and communications, screening inquiries for executive leadership.

Computer Operator & Systems Support at CYBER SAM SYSTEMS

January 1, 2009 - January 1, 2010

Maintained network system health through routine data backups and recovery protocols, demonstrating high computer proficiency. Provided tier-1 technical support by configuring software packages and troubleshooting hardware defects for remote users. Assisted in the installation of critical system updates to ensure secure data entry and processing environment. Responded to user technical issues promptly, maintaining a high standard of system availability and performance.

Education

National Diploma (ND) at AKWA IBOM STATE POLYTECHNIC, IKOT OSURUA

January 11, 2030 - January 1, 2016

West African Senior School Certificate (WAEC) at COMPREHENSIVE SECONDARY SCHOOL, ABAK

January 11, 2030 - January 1, 2008

First School Leaving Certificate (FSLC) at CARDINAL EKANEM NURSERY/PRIMARY SCHOOL, ABAK

January 11, 2030 - January 1, 2002

National Diploma (ND) at AKWA IBOM STATE POLYTECHNIC, IKOT OSURUA

January 11, 2030 - January 1, 2016

West African Senior School Certificate (WAEC) at COMPREHENSIVE SECONDARY SCHOOL, ABAK

January 11, 2030 - January 1, 2008

First School Leaving Certificate (FSLC) at CARDINAL EKANEM NURSERY/PRIMARY SCHOOL, ABAK

January 11, 2030 - January 1, 2002

ND at AKWA IBOM STATE POLYTECHNIC, IKOT OSURUA

January 11, 2030 - January 1, 2016

West African Senior School Certificate (WAEC) at COMPREHENSIVE SECONDARY SCHOOL, ABAK

January 11, 2030 - January 1, 2008

First School Leaving Certificate (FSLC) at CARDINAL EKANEM NURSERY/PRIMARY SCHOOL, ABAK

January 11, 2030 - January 1, 2002