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QA Manager and writer with 13+ years of experience across PC, mobile, consoles, and VR, building and leading global QA teams with strong ethics and collaboration. I’m a scrappy self-starter who values quality, customer satisfaction, and early risk detection through thoughtful test planning and execution. I’ve owned QA processes across multiple titles and live-service teams, mentored teammates, and partnered closely with producers and release management. I also bring critical thinking and strong documentation/writing skills, with a longstanding passion for games and software development—and I’m willing to relocate if required.…QA Manager and writer with 13+ years of experience across PC, mobile, consoles, and VR, building and leading global QA teams with strong ethics and collaboration. I’m a scrappy self-starter who values quality, customer satisfaction, and early risk detection through thoughtful test planning and execution. I’ve owned QA processes across multiple titles and live-service teams, mentored teammates, and partnered closely with producers and release management. I also bring critical thinking and strong documentation/writing skills, with a longstanding passion for games and software development—and I’m willing to relocate if required.

Kyle Smith

QA Engineer, Game Tester, Project Manager, +2

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QA Manager and writer with 13+ years of experience across PC, mobile, consoles, and VR, building and leading global QA teams with strong ethics and collaboration. I’m a scrappy self-starter who values quality, customer satisfaction, and early risk detection through thoughtful test planning and execution. I’ve owned QA processes across multiple titles and live-service teams, mentored teammates, and partnered closely with producers and release management. I also bring critical thinking and strong documentation/writing skills, with a longstanding passion for games and software development—and I’m willing to relocate if required.…QA Manager and writer with 13+ years of experience across PC, mobile, consoles, and VR, building and leading global QA teams with strong ethics and collaboration. I’m a scrappy self-starter who values quality, customer satisfaction, and early risk detection through thoughtful test planning and execution. I’ve owned QA processes across multiple titles and live-service teams, mentored teammates, and partnered closely with producers and release management. I also bring critical thinking and strong documentation/writing skills, with a longstanding passion for games and software development—and I’m willing to relocate if required.

Available to hire

QA Manager and writer with 13+ years of experience across PC, mobile, consoles, and VR, building and leading global QA teams with strong ethics and collaboration. I’m a scrappy self-starter who values quality, customer satisfaction, and early risk detection through thoughtful test planning and execution.

I’ve owned QA processes across multiple titles and live-service teams, mentored teammates, and partnered closely with producers and release management. I also bring critical thinking and strong documentation/writing skills, with a longstanding passion for games and software development—and I’m willing to relocate if required.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Beginner

Beginner

Language

English

Fluent

Japanese

Beginner

Work Experience

QA Department Manager / QA Lead / Head of Global QA at Maximum Entertainment

July 1, 2021 - September 1, 2025

Created the Global QA division and led global QA personnel across multiple countries. Owned QA processes across all titles and platforms and collaborated closely with producers and release management to support successful delivery. Mentored and coached team members, maintained QA records and project budgets, and reduced the number of QA projects going over-budget by 80%. Built and modified test cases and test plans, identified risks, and revised plans to catch issues earlier in the testing cycle. Managed teams for live-service titles and coordinated stakeholder communication through department-head/COO meetings, including hosting playtests and producing detailed reports to identify future risks. Conducted hiring interviews for QA roles.

QA Coordinator at DIGITAL Hearts USA Inc.

May 1, 2018 - July 1, 2021

Directed and coordinated QA personnel. Mentored and trained team members, handled daily communication with other divisions and clients for reports and project updates, supported inventory management of QA test devices, maintained QA records, and participated in hiring interviews. Also met with clients and promoted QA services.

QA Lead at DIGITAL Hearts USA Inc.

March 1, 2013 - May 1, 2018

Prioritized and delegated tasks between testers based on project needs. Assisted with inventory management of test devices and created/modified test cases and test plans. Mentored and trained team members and managed a database for tracking QA information. Prepared end-of-day and attendance reports.

QA Tester at DIGITAL Hearts USA Inc.

August 1, 2012 - May 1, 2013

Performed day-to-day analysis of games throughout the development cycle in accordance with test plans, procedures, and test cases. Found and logged bug defects, executed daily regression testing for defects logged in the database, and performed compliance testing for Sony, Microsoft, Nintendo, and Apple systems/devices.