I'm a Service & QA Test Analyst with a diverse background in telecom, mobile, networking, and public safety. I specialize in test and verification, data validation, quality and acceptance testing, and integration projects. I've worked across North America, Asia-Pacific, and Latin America, giving me broad international exposure and the ability to adapt quickly to different cultures and teams. After completing a Software Quality Analyst Certification program, Google Data Analytics, Google Business Intelligence, and Google AI Professional Certificate, my greatest strength is adaptation and diversity. I enjoy learning new technology and bring strong business acumen, collaborating across engineering, product, sales, and support to deliver reliable value.

Dennis Walsh

I'm a Service & QA Test Analyst with a diverse background in telecom, mobile, networking, and public safety. I specialize in test and verification, data validation, quality and acceptance testing, and integration projects. I've worked across North America, Asia-Pacific, and Latin America, giving me broad international exposure and the ability to adapt quickly to different cultures and teams. After completing a Software Quality Analyst Certification program, Google Data Analytics, Google Business Intelligence, and Google AI Professional Certificate, my greatest strength is adaptation and diversity. I enjoy learning new technology and bring strong business acumen, collaborating across engineering, product, sales, and support to deliver reliable value.

Available to hire

I’m a Service & QA Test Analyst with a diverse background in telecom, mobile, networking, and public safety. I specialize in test and verification, data validation, quality and acceptance testing, and integration projects.

I’ve worked across North America, Asia-Pacific, and Latin America, giving me broad international exposure and the ability to adapt quickly to different cultures and teams. After completing a Software Quality Analyst Certification program, Google Data Analytics, Google Business Intelligence, and Google AI Professional Certificate, my greatest strength is adaptation and diversity. I enjoy learning new technology and bring strong business acumen, collaborating across engineering, product, sales, and support to deliver reliable value.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

AI Data Annotator at TELUS DIGITAL
October 1, 2025 - Present
Annotate and label text, images, and documents; collect and organize high-quality datasets; ensure quality and consistency of data; apply labeling guidelines; support AI model training.
Software Quality Analyst at Portnov Computer School
June 1, 2024 - Present
Executed functional, regression, acceptance, UI, and API testing for web and mobile applications; developed and executed test plans; managed test cycles; documented defects using Xray and Jira.
Professional Development & Career Transition at Self Employed
January 1, 2023 - May 1, 2024
Due to downsizing at my previous employer, I took time to reassess my Career objectives Family Time Career workshops, advancements
Service Engineer at AVIAT NETWORKS
December 1, 2017 - December 1, 2022
Delivered customer-facing technical support for public safety microwave backbone networks which supported P25 Radio Systems; performed hardware/software deployments and upgrades; executed test plans and validated new features; collaborated with vendors to resolve issues and test interoperability.
Service & Test Engineer at SPIRENT COMMUNICATIONS
March 1, 2013 - November 1, 2017
Provided onsite technical support solutions for Silicon Valley clients, resolving hardware and software issues for mobile, LAN/WAN solutions; performed validation and regression testing on Beta, Maintenance and GA software releases and upgrades; adhered to ISO 9001 quality frameworks.
Service QA Engineer at Genband / Cisco / Ericsson / Huawei
December 31, 2010 - December 30, 2012
Performed system commissioning, software installation/upgrades, conducted acceptance testing of hardware and software solutions; designed and executed functional, regression, soak, and acceptance testing; tested user devices (Android and iOS); monitored KPIs and performed UE testing and IMS validation.

Education

Associate Degrees at Algonquin College
January 11, 2030 - April 24, 2026

Qualifications

Google Data Analytics Certification
January 11, 2030 - April 24, 2026
Google Business Intelligence Certification
January 11, 2030 - April 24, 2026
Google AI Prompting Certification
January 11, 2030 - April 24, 2026
Microsoft Azure Fundamentals
January 11, 2030 - April 24, 2026
VMware Certified Professional
January 11, 2030 - April 24, 2026
SUSE Certified Linux Administrator
January 11, 2030 - April 24, 2026
Microsoft Technology Associate (MTA)
January 11, 2030 - April 24, 2026

Industry Experience

Telecommunications, Software & Internet, Professional Services, Education, Government

Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more