Available to hire
I’m Lourdes Castro, a product designer with 10+ years of experience shaping clear, scalable digital experiences across complex customer journeys and global markets. I combine UX research, product thinking, and interaction design to turn friction points into meaningful improvements—especially across registration, sign-in, and customer support journeys.
I’ve owned and evolved key customer-facing flows, designed experiences aligned with a global design system used across 26+ markets, and collaborated closely with research, product, and engineering to translate insights into ship-ready solutions. I also bring an ethical, accessibility-minded approach to design and have supported AI-assisted optimization to enhance web and registration performance.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Advanced
Spanish; Castilian
Fluent
Thai
Beginner
Work Experience
Product Designer at HP
April 1, 2021 - July 1, 2026Owned and evolved Customer Portal and Sign-In & Registration experiences using research and experimentation to improve key registration journeys. Designed B2B and Customer Support experiences across multiple markets while balancing customer, business, and technical constraints. Partnered with Research, Product, and Engineering to identify friction, uncover UX issues, and translate insights into product improvements, including AI-assisted web optimization. Designed scalable digital experiences aligned with OMEN and contributed to a global Design System used across 26+ markets.
Product Designer | UX/UI at HP
April 1, 2021 - July 1, 2026Owned and evolved Customer Portal and Sign-In & Registration experiences, using research and experimentation to improve key registration journeys. Designed B2B and Customer Support experiences across multiple markets, balancing customer, business, and technical constraints. Partnered with Research, Product, and Engineering to identify friction, uncover UX issues, and translate insights into product improvements, including AI-assisted web optimization. Designed scalable digital experiences aligned with OMEN and contributed to a global design system used across 26+ markets.
Product Designer (UX/UI) at HP (OMEN) - Barcelona
April 1, 2021 - July 1, 2026Owned and evolved Customer Portal and Sign-In & Registration experiences, using research and experimentation to reduce friction and improve key registration journeys. Designed B2B and Customer Support experiences across multiple markets, aligning customer, business, and technical constraints. Partnered with Research, Product, and Engineering to identify UX issues and translate insights into product improvements, including AI-assisted web optimization. Helped build and scale digital experiences aligned with OMEN and a global design system used across 26+ markets.
UX/Product Designer at Linth
January 1, 2021 - October 1, 2025Led UX and research for a femtech platform connecting technology and women’s healthcare. Performed UX research across a complex healthcare technology ecosystem to identify user needs, pain points, and opportunities. Took UX design from problem definition to solution, translating complexity into clear, usable experiences for a fintech platform.
UX/Product Designer at Linth (femtech platform)
January 1, 2021 - October 1, 2025Led UX research and design for a femtech platform connecting technology and women’s healthcare across a complex healthcare technology ecosystem. Identified user needs, pain points, and opportunities, then translated complexity into clear and usable experiences for a fintech platform. Worked end-to-end from problem definition to solution design.
Junior UX/UI Designer at Buleboo Studio
May 1, 2020 - November 1, 2020Delivered UX/UI design across client projects including user flows, journey maps, wireframes, and prototypes. Produced design handoff materials and supported QA to ensure alignment between design and implementation.
Product/UX Designer at The Digital Aid Project
March 1, 2020 - June 30, 2026Designed user-centered experiences across digital projects from research and problem definition through prototyping and validation. Conducted user and stakeholder research via interviews, field studies, usability testing, and competitive analysis. Turned findings into user journeys, information architecture, wireframes, and prototypes, iterating based on user feedback. Worked with stakeholders to frame complex problems and define actionable design solutions.
Programmer & UI Senior Designer at Eukleia
June 1, 2010 - July 1, 2015Designed and implemented digital learning experiences combining UI design and programming across web, apps, and video.
Programmer & UI Senior Designer at Eukleia (London)
June 1, 2010 - July 1, 2015Created digital learning experiences combining UI design and programming across web, apps, and video.
Art Intern at Young & Rubicam Group
September 1, 2009 - May 1, 2010Produced visual design work including creative campaigns and production support. Collaborated with teams on project execution using tools such as Jira, Confluence, Miro, and Webflow.
Education
Degree in Fine Arts (specialization in Design) at Complutense University of Madrid
January 1, 2006 - January 1, 2010Management and design E&B-Learning courses at Career Foundry
September 1, 2009 - May 31, 2010UX Design · Voice User Interface Design · UI for UX Designers · Frontend Development for Designers at Udemy Alumni (AI-Powered Leadership)
January 1, 2026 - January 31, 2026Degree in Fine Arts with specialization in Design at Complutense University of Madrid
January 1, 2007 - January 1, 2011Degree in Fine Arts (specialization in Design) at Complutense University of Madrid
January 1, 2023 - January 1, 2026Management and design E&B-Learning courses at E&B-Learning courses (National Distance Education University - UNED)
January 1, 2009 - January 1, 2010Degree in Fine Arts (Design specialization) at Complutense University of Madrid
January 1, 2006 - January 1, 2010UX Design, Voice User Interface Design, UI for UX Designers, Frontend Development for Designers at Udemy Alumni
January 1, 2024 - January 1, 2024Management and design at Career Foundry
January 1, 2009 - January 1, 2010Qualifications
AI-Powered Leadership (Udemy)
January 1, 2026 - August 31, 2026UX Design · Voice User Interface Design · UI for UX Designers · Frontend Development for Designers (Career Foundry/Udemy Alumni)
January 1, 2019 - August 31, 2026Degree in Fine Arts with specialization in Design
January 1, 2026 - August 31, 2026AI-Powered Leadership
March 1, 2026 - August 31, 2026UX Design · Voice User Interface Design · UI for UX Designers · Frontend Development for Designers
January 1, 2021 - August 31, 2026Management and design E&B-Learning courses
January 1, 2009 - January 1, 2010AI-Powered Leadership (Udemy Alumni)
March 1, 2026 - August 31, 2026UX Design · Voice User Interface Design · UI for UX Designers (Certificate)
January 1, 2019 - August 31, 2026Frontend Development for Designers (Certificate)
January 1, 2021 - August 31, 2026CareerFoundry (UX/UI) — E&B-Learning / Management and design courses
September 1, 2009 - September 1, 2010AI-Powered Leadership
March 1, 2025 - August 31, 2026UX Design · Voice User Interface Design · UI for UX Designers · Frontend Development for Designers
January 1, 2024 - August 31, 2026Management and design (E&B-Learning courses)
January 1, 2009 - August 31, 2026Industry Experience
Software & Internet, Healthcare, Financial Services, Education, Media & Entertainment, Non-Profit Organization, Professional Services, Retail
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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