I am service-oriented and goal-driven with extensive experience in customer service, sales, and administration. Through my previous roles, I have developed a strong ability to work in a structured manner, build positive customer relationships, and contribute to both team and business results. I have valuable experience from my previous roles, where my duties consisted of customer service and handling both private and corporate customers. Previously, I worked as a salesperson at Zmarta Group, selling loans and insurance, among other things. I also have several years of experience in customer service through my role at H1 Communication, where I worked in both customer service and switchboard services for a large number of companies in Sweden. As a colleague, I am positive, flexible, and committed. I enjoy taking responsibility, collaborating with others, and contributing to achieving set goals. My experience from various service roles has given me a good ability to combine structure with professional customer service.

Laila Solgi

I am service-oriented and goal-driven with extensive experience in customer service, sales, and administration. Through my previous roles, I have developed a strong ability to work in a structured manner, build positive customer relationships, and contribute to both team and business results. I have valuable experience from my previous roles, where my duties consisted of customer service and handling both private and corporate customers. Previously, I worked as a salesperson at Zmarta Group, selling loans and insurance, among other things. I also have several years of experience in customer service through my role at H1 Communication, where I worked in both customer service and switchboard services for a large number of companies in Sweden. As a colleague, I am positive, flexible, and committed. I enjoy taking responsibility, collaborating with others, and contributing to achieving set goals. My experience from various service roles has given me a good ability to combine structure with professional customer service.

Available to hire

I am service-oriented and goal-driven with extensive experience in customer service, sales, and administration. Through my previous roles, I have developed a strong ability to work in a structured manner, build positive customer relationships, and contribute to both team and business results.

I have valuable experience from my previous roles, where my duties consisted of customer service and handling both private and corporate customers.

Previously, I worked as a salesperson at Zmarta Group, selling loans and insurance, among other things. I also have several years of experience in customer service through my role at H1 Communication, where I worked in both customer service and switchboard services for a large number of companies in Sweden.

As a colleague, I am positive, flexible, and committed. I enjoy taking responsibility, collaborating with others, and contributing to achieving set goals. My experience from various service roles has given me a good ability to combine structure with professional customer service.

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Experience Level

Language

Swedish
Fluent
English
Advanced

Work Experience

Customer Service / Switchboard Operator at Resurs Bank
January 1, 2011 - January 1, 2018
Handled customer inquiries and switchboard duties, supported sales and administrative tasks, and contributed to building efficient workflows and strong team dynamics.
Customer Service at Zmarta Group
January 1, 2018 - January 1, 2023
Provided customer service to a broad client base; managed inquiries for multiple brands; contributed to customer experience and cross-team collaboration.
Customer Service at Yves Rocher, Smarteyes, Panda Hobby
January 1, 2023 - January 1, 2025
Customer service for Yves Rocher, Smarteyes, and Panda Hobby; built relationships with customers and supported sales, after-sales processes and workflow improvements.
Hair and Makeup Artist at Self-employed / Makeup Studio
January 1, 2007 - December 31, 2010
Provided hair and makeup artistry services and operated a makeup studio; built client relationships and contributed to personal styling projects.
Hair and Makeup Artist at Self-employed / Makeup Studio
January 1, 2016 - December 31, 2017
Continued hair and makeup artistry; collaborated with clients, organized studio operations and client education.

Education

Diploma at Helsingborg High School
January 11, 2030 - February 10, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Education, Professional Services, Consumer Goods

Experience Level

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